Help Desk Tech - MIDS - TS/SCI w/Polygraph
Job in
Hagerstown, Washington County, Maryland, 21749, USA
Listed on 2026-07-03
Listing for:
General Dynamics Information Technology
Full Time
position Listed on 2026-07-03
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Help Desk Technician
MIDS -
Sunday-Thursday
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.
Responsibilities- Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
- Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Diagnose, identify, isolate, and analyze problems utilizing historical database records.
- May route calls to product line specialists, application, or system support specialists.
- Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.
Required Education and Experience*
- Help Desk Technician IV - AA/AS and 5+ years of experience
* Years of experience can count in place of education and education can count in place of years of experience in some cases.
Required
Certifications:
- Security+ CE
- PWS 9.1 (ITIL, A+, HDI-CSR, MS 365)
TS/SCI and CI Polygraph Required; US Citizenship Required
Location:
Customer Site
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
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