Sales Engineer

Description

An Antietam Broadband Sales Engineer serves as the technical consultant in the sales process, working alongside account executives to bridge the gap between customer needs and Antietam solutions. They engage directly with prospective and existing customers to conduct discovery sessions, identifying business and technical requirements across areas such as fiber internet, voice systems, managed Wi-Fi, security, cloud connectivity, and managed solutions.

Leveraging their expertise, they design and propose tailored solutions, ensuring technical feasibility and alignment with customer expectations while also providing competitive insights to position Antietam Broadband against other providers. Throughout the sales cycle, they support account executives by delivering presentations, demonstrations, proofs-of-concept, and detailed technical inputs for RFPs and RFIs.

Once deals close, they coordinate with engineering, provisioning, and operations teams to ensure smooth implementation, documenting requirements and assisting with escalations when needed. Additionally, they play a key role in training and supporting sales teams on Antietam Business products, staying current on emerging Managed Service Provider and IT trends, and relaying customer feedback to product teams. In essence, the Sales Engineer acts as both a trusted advisor to customers and a critical enabler for the sales organization, ensuring Antietam Business delivers effective, scalable, and competitive solutions.

Title: Business Solutions Engineer

Location: Office/Field work in Carroll County - Office located in Hagerstown, MD

Rate: $70,000 - $92,500 annually

Full-Time/Part Time: Full-Time

• Meet with prospective and existing business customers alongside account executives.
• Conduct technical discovery to understand customer requirements (network, voice, security, cloud, IoT, etc.).
• Translate business needs into technical solutions using Antietam Businesses portfolio.

• Architect solutions for fiber internet, voice systems (VoIP, SIP), networking, managed Wi-Fi, security, cloud connectivity, and redundancy
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• Create customized proposals and network designs that meet performance, scalability, and compliance needs.
• Ensure solutions are feasible within Antietam Businesses infrastructure and align with customer expectations.

• Act as the technical subject matter expert during the sales cycle.
• Deliver presentations, demos, and proof-of-concepts for complex products.
• Provide competitive analysis to position Antietam Business solutions against Point Broadband, Comcast, Verizon, and Managed Service Providers.
• Help account executives respond to RFPs/RFIs with detailed technical inputs

• Train and support account executives on Antietam Business products and new technologies.
• Stay current on telecom trends (fiber, SD-WAN, cloud, cybersecurity).
• Provide feedback to product and network teams on market demands and customer needs

• 3-5+ years of experience in telecommunications, networking, or related technical sales engineering roles.
• Strong knowledge of IP networking, LAN/WAN, routing, switching, VLANs, and QoS.
• Hands-on experience with telecommunications technologies, including fiber networks, Ethernet, SIP/VoIP, and unified communications.
• Familiarity with security solutions such as firewalls, SD-WAN, VPNs, and DDoS mitigation.
• Ability to design and document technical solutions, including network diagrams and proposals.
• Experience supporting sales teams in pre-sales activities, including discovery sessions, RFP/RFI responses, and technical presentations.
• Excellent communication and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Strong problem-solving and analytical skills, with a consultative approach to solution design.
• Demonstrated ability to collaborate across sales, engineering, and operations teams to drive customer success.
• Strong organizational and time management skills, with the ability to manage multiple priorities simultaneously.
• This is an onsite position, and applicants must live within driving distance of Hagerstown, MD.

• Networking Fundamentals - strong knowledge of IP networking, LAN/WAN, routing, switching, VLANs, and QoS.
• Telecommunications Expertise - experience with fiber networks, Ethernet, Internet access, SIP/VoIP, PRI, and unified communications.
• Security & Managed Services - understanding of firewalls, SD-WAN, VPNs, DDoS mitigation, and cloud security solutions.
• Cloud & Data Center Knowledge - familiarity with private/public cloud connectivity, redundancy, and disaster recovery.
• Solution Design - ability to translate customer requirements into technical designs, proposals, and diagrams.

• Pre-Sales Support - working closely with…