IT Specialist

Job Title:

IT Specialist / Technician Job Type: Full-Time

Work Location:

In-Person

About Us:

AC&T is a family-owned business with a highly diversified range of operations. We own and operate AC&T convenience stores, engage in fuel transportation, and provide residential and commercial propane/heating oil delivery services. Additionally, we lease trailers, mobile storage containers, and portable toilets, as well as develop and lease commercial real estate and self-storage, proximate to the Hagerstown Maryland area.

Job Summary:

We are seeking a skilled and detail-oriented IT Specialist / Technician to join our team. Reporting to the IT Administrator or management, this experienced IT professional will provide technical support for hardware, software, and network-related issues. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a proactive approach to problem-solving. This position offers extensive opportunities to learn, work on a wide variety of projects, and grow into a department leadership role.

Qualifications:

Proficiency in Windows-based operating systems (Windows 10/11), iOS, and Android Knowledge of Microsoft 365 products, SharePoint, Active Directory, Group Policy, Entra , Intune and related applications

Familiarity with Windows Server 2016, 2019, 2022 & 2025 and SQL Server

Experience with Scale Computing or Hyper-V is a plus Relevant certifications such as A+, Security+, Network+ or Fundamentals are preferred

Knowledge of LAN/WAN Networking concepts required

Knowledge of MS Excel Macros, VBA and MS SQL programming helpful

Experience in Sage Applications, Point-of-Rental, AWE ESys, Petro Soft is beneficial

Experience with VoIP phone systems is beneficial

An accounting background is helpful but not required

Ability to quickly learn and adapt to multiple software applications

Strong understanding of internet security and data privacy principles

Ability to maintain confidentiality and handle sensitive company information

Effective verbal and written communication skills

Strong interpersonal and customer service skills

Proficient with troubleshooting hardware/software issues

Creative problem-solving ability and a willingness to think outside the box

Key Responsibilities:

Diagnose, troubleshoot, and repair end-user hardware, software, and network issues through phone, email, and in-person support

Analyze and document reported production outages/issues, assessing their severity and impact

Manage users and groups in Active Directory while adhering to information security protocols

Image, deploy, and configure workstations; facilitate new user setups, including orientation on software and equipment usage

Install, maintain, upgrade, and repair company hardware and software applications

Organize and schedule system upgrades and maintenance as required

Research and recommend modern technologies to improve business operations

Work both independently and as part of a team to resolve technical challenges

Participate in on-call support as needed

Perform additional duties as assigned by management

Physical Demands:

Requires minimum lifting ability of 30 pounds; may require heavy lifting of 50+ pounds with assistance from other team members and/or equipment

Benefits:401(k) with employer matching

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off Referral program

Retirement plan Vision insurance

Experience:

IT: 3 years (required)
If you are a motivated IT professional with a passion for troubleshooting and a commitment to delivering excellent technical support, we encourage you to apply!