IT - WMS Super User

Hagerstown, MD, United States of America

About New Cold

New Cold is a global leader in advanced food logistics. Our warehouses and transport network sit at the center of the food supply chain, connecting the world’s major food manufacturers with retailers and food service providers.

Our goal is to keep the world’s food fresh and safe with our proprietary technologies and innovative solutions.

New Cold designs, builds, and operates state-of-the-art cold storage facilities that are highly automated. We push the boundaries of logistics with end‑to‑end storage and transport operations that add greater resilience, efficiency, and sustainability to supply chains on four continents, and we are growing rapidly.

To support our rapid growth, we’re constantly looking for talented people to join our team. Want to be a part of a dynamic, forward‑thinking environment? Join us!

Job Purpose:

To effectively manage the IT and WMS functions on site and provide a level of service in line with customer requirements, at a level of cost agreed in the budget. To create and develop a professional culture on site, in line with our values and ensure that a positive attitude to Health & Safety is embedded within the team on site.

To become an expert in all IT related systems and software programs, to provide full support with suppliers.

• Verify that the agreed Customer SOPs are executed with precision and without deviation, unless otherwise stated by the Site Manager.
• Continuously monitor all IT hardware on site to ensure all is in good repair.
• Train and indirectly manage the team to ensure all are in line with company IT policy and adherence to agreed standards.
• Work with managers or supervisors on improvement initiatives to reduce cost and/or improve service.
• Explore and implement additional functionality related to both the software and hardware systems.
• Detect and fix bugs in all systems, both software and hardware.
• Implement all system updates and plan updates with the corresponding teams or departments.
• Train operational staff during onboarding and when updates or improvements are made.
• Engage the WMS supplier (Davanti) to ensure the system is working correctly and improvements are completed.
• Engage various software and hardware suppliers to maintain site requirements.
• Closely monitor and control all expenditure, focusing on IT‑related costs and reacting quickly to adverse variances.
• Complete agreed internal reporting and communication as required by Site Manager.

• Assist the operation as required by the site, including supporting Business Development initiatives as and when required.
• Share best practice and standards with colleagues in other New Cold sites, and join collaborative projects.
• Continuously look for opportunities for improvement.

* This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

We are seeking motivated and forward‑thinking individuals who thrive in collaborative and fast‑moving environments. Our ideal candidate has:

Position Requirement:
This is a fully on‑site position, NO REMOTE WORK.

• High School Degree
• Bachelor’s Degree in Information Systems or a related field of expertise

• 5+ years of operational experience in cold storage IT and WMS systems
• Implementation experience in IT and WMS systems for cold storage facilities
• 4+ years of experience in Training and Team Leadership within cross‑cultural environments

At New Cold, our people are our most valuable asset. We take pride in our team‑oriented culture, where innovation and collaboration are at the heart of everything we do.

What we offer:

• A supportive and collaborative environment.
• The opportunity for professional growth in a fast‑scaling, international company.
• The chance to have real impact…