Heidler - Service Manager
Job in
Hagerstown, Washington County, Maryland, 21749, USA
Listing for:
Heidler Roofing
Full Time
position
Listed on 2026-02-15
Job specializations:
-
Management
Operations Manager, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
The Service Manager is responsible for overseeing and managing the service operations of the division, ensuring that all service requests are handled efficiently and effectively. This role involves coordinating scheduling and resource allocation and maintaining high levels of customer satisfaction while adhering to company safety and quality standards. The Service Manager is charged with optimizing workflows, managing service budgets, and fostering strong relationships with clients to understand their needs and expectations.
With a focus on continuous improvement, the Service Manager plays a pivotal role in enhancing operational performance, implementing best practices, driving the overall success of the service division and providing qualified re-roofing leads for the commercial division.
Essential Functions
Overall management of the Service Division.Lead, motivate and manage the service superintendent who oversees the technicians within the division.Monitor expenses, identify cost‑saving opportunities, manage budgets for projects ensuring effectiveness and profitability.Develop accurate, complete, professional, timely and profitable bid proposals.Generate new sales and clients. This includes making “cold calls” and maintaining relationships with current customers.Examine blueprints of prospective client requirements to determine cost.Receive client phone calls, emails and internet inquiries and respond to client requests for service work, project updates and supplemental work to existing projects.Manage the information entered in our service software.Assist in the completion of all service invoicing within a timely manner.Conduct regular client satisfaction surveys to gather feedback and identify areas for improvement.Work with the marketing team to send out timely marketing campaigns for roof service work.Qualify re‑roofing leads and send them over to the commercial division when found during a site visit with a customer.Demonstrate ability to remain flexible and efficient in a fast‑paced environment while ensuring quality standards are being met.Possess ability to effectively analyze and solve problems while working under pressure.Good organizational, time management, and communication skills.Oversee the management of scheduling and documentation of work orders and jobs.Ensure there is good customer communication to notify/update them on job start and the progress throughout their job.Ensure that sold projects are completed as sold, in a timely fashion, on budget and to company standards.Work with the President in the development of new services.Review and schedule warranty calls.Attend and participate in weekly company Operation and Sales meetings.Be flexible and keep an open mind to change.Understand job cost reports as well as managing cost to complete throughout each project.Thorough understanding of how projects are quoted in regard to costs for material, labor, and equipment.Proficient working in MS Word, Excel and other business‑related software, including email, calendars, and contacts.Excellent verbal and written communication skills.Must have strong organizational and research skills.Ability to prioritize, complete multiple tasks, and follow through to achieve project goals.Ability to adapt to change and maintain a positive attitude and strong work ethic.Be self‑motivated and possess the flexibility to adjust to changing priorities.Ability to function effectively in a fast‑paced, high‑volume work environment with strong attention to detail and accuracy.Ability to interact with all levels of the organization and external customers.Willingness to continually look for opportunities to improve processes, functions, and actions to maximize efficiency and customer value.Ability to work independently and exercise good judgment in handling and processing confidential information.Must be able to work in a team environment and present a professional image of the company and core values (The 3 H’s - Honor, Humility & Health).Ability to analyze numerical data and be able to make decisions upon that data.Must have the ability to read and interpret maps, drawings, instructional manuals,…
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