Quality Engineer

The Quality Engineer will serve as a well‑rounded quality leader supporting product, process, customer, and quality system performance for JLG manufactured construction and agricultural equipment. This role acts as a conduit for the Voice of the Customer (VOC) and partners with cross‑functional teams to identify quality risks, resolve issues, and drive sustainable improvements across the product lifecycle.

• Lead cross‑functional quality and process improvement projects to reduce defects, improve customer satisfaction, strengthen process capability, and achieve Quality Plan goals.
• Review customer‑related issues, warranty claims, field concerns, defects, Salesforce cases, and internal quality data to identify trends, risks, recurring failure modes, and improvement priorities.
• Facilitate structured root cause and corrective action sessions with cross‑functional teams using tools such as 8D, 5‑Why, fishbone, Pareto analysis, containment planning, and effectiveness verification.
• Lead and manage quality improvement initiatives using strong project management discipline, including scope definition, action tracking, stakeholder alignment, timeline management, and verified closure.
• Lead or support APQP activities, including quality planning, risk assessment, process flow review, PFMEA support, control plan development, launch readiness, and validation of quality controls.
• Analyze complex quality, warranty, field, process, and customer data to identify systemic issues, prioritize actions, and communicate findings through clear reports, dashboards, and recommendations.
• Develop and implement effective containment, corrective actions, preventive actions, and long‑term improvements for customer, product, process, and supplier‑related quality issues.
• Create, update, and standardize quality processes, procedures, work instructions, and supporting documentation; provide training and guidance across all sites to drive consistent execution.
• Prepare field response plans, including machine population, affected models, failure description, risk assessment, technical solution, containment approach, and recommended communication method.
• Review engineering drawings, specifications, change notifications, quality requirements, and product/process documentation to evaluate quality impact and support effective implementation.
• Coordinate and execute internal audits of quality systems, manufacturing processes, finished products, corrective actions, and compliance with procedures or standards.
• Partner with Quality, Engineering, Manufacturing, Supplier Quality, Sales, Customer Support, and Customer Representatives to resolve issues, improve processes, and drive sustainable quality performance.
• Apply Lean Six Sigma / DMAIC methods to reduce waste, reduce variation, improve process performance, and support continuous improvement.
• Maintain accurate quality records, audit results, RCCA documentation, APQP deliverables, procedures, training records, reports, and project files in accordance with company policies and procedures.
• Respect and support housekeeping, safety, compliance, and workplace policies across office, field, and production environments.
• Travel as required to support customer, supplier, field, manufacturing, audit, training, or business needs.

• Bachelor’s degree in quality, Business Management, Data Science, Engineering or related work experience.
• Background in Manufacturing, Manufacturing Quality, Data Analytics, Customer Support, or heavy machinery.

• Experience leading structured RCCA / 8D problem‑solving sessions with cross‑functional teams.
• Experience leading or supporting APQP activities, including process flow, PFMEA, control plans, launch readiness, PPAP, and quality planning.
• Experience performing internal quality audits, process audits, product audits, layered process audits, or quality system audits.
• Experience creating, updating, standardizing, and training teams on quality processes, procedures, work instructions, and quality system requirements across multiple sites.
• Strong experience with complex data analysis, warranty analysis, defect trend analysis, Pareto…