Quality Systems Technical Specialist

Company Introduction

Over 90 years of quality products and superior service.

SUMMARY The Quality Systems Technical Specialist (QSTS) is responsible for assuring that corporate and plant quality systems are upheld to meet or exceed customer requirements and specifications. Assist the Manager Quality Assurance in developing the Quality Verification Manual (QVM), Quality Management System (QMS), and Quality Information System (QIS). Support continuous development of the SGI Quality Program and manage the Corporate Quality Laboratory.

Additionally, this role is critical in driving product and process improvement initiatives, business objectives, and customer satisfaction by assisting corporate Quality, R&D, PED, and Operations.

• Ensure safety and maintain a safe, neat work area at all times.
• Ensure that raw materials meet quality standards by coordinating with purchasing, plant personnel, and vendors to receive and test raw materials.
• Coordinate with plant personnel to obtain, prepare and distribute customer standards, while maintaining customer standards records and product standards inventory for customer samples as requested by Sales, PED, and R&D.
• Prepare, log, ship, and recall exposures for natural weathering and maintain exposure records.
• Complete weathering fieldwork inclusive of maintenance, cleaning, rating, documentation, and reporting.
• Train personnel in all aspects of raw material quality testing, product quality testing, process control requirements, auditing, and other requirements in all quality manuals.
• Review, develop and implement corporate quality procedures, policies, and test procedures in support of the QMS.
• Develop and maintain QMS software in support of QMS.
• Maintain and develop the QIS in support of the QMS by collaborating with plant quality personnel, IT/OT, and contractors.
• Assemble, operate, maintain, and calibrate testing instruments and complete measurement capability studies.
• Distribute calibrated standards to measure the accuracy of test equipment as required by the QVM.
• Maintain Lab Testing Supplies.
• Coordinate activities and projects associated with quality and process improvement initiatives.
• Complete testing, quantitative reviews, reporting, and recommendations for new product development, product improvements, quality systems, raw materials analysis, testing equipment, processing equipment, and new technology.
• Conduct quality systems and laboratory audits at all facilities.
• Prepare reports, review and recommend corrective and preventative action plans.
• Issue recommendations and complete action plans to address opportunities.
• Analyze data to determine root cause variables and drive the appropriate control methodology into operations using appropriate techniques and systems.
• Review and determine the acceptability of blends and special products for shipment.
• Coordinate external reviews.
• Develop and maintain blend specifications.
• Assist with customer visits on-site and off-site as well as onsite complaint investigations.
• Effectively deal with customer concerns, complaints, and respond to customer requests while maintaining favorable client relationships.
• Other job duties as developed or dictated by changing business environment and objectives.

Leadership Adaptability Building Strategic Working Relationships Technical/Professional Knowledge & Skills Stress Tolerance Decision Making Communication Planning & Organizing Team Building Project Management Analysis and Problem Solving Technical knowledge/skills Intermediate Microsoft Office/G-Suite skills Intermediate Statistical skills Strong foundation in standard Quality tools and practices Advanced laboratory and analytical skills Strong background with the development of analytical procedures, policies, and programs including implementation Intermediate knowledge of databases (e.g. NWA, Mini Tab, SQL, MS Access, G-Suite, etc.)

Advanced knowledge of manufacturing processes (mining preferred) Advanced knowledge of Process/Continuous Improvement techniques including auditing, Statistical Process Control, variation reduction, and Root Cause Analysis Understanding of DOE (Design of Experiments) or MVT (Multi-variable testing) with the ability to participate and share leadership on teams A strong ability to train and lead others in company procedures/policies and compliance General knowledge/skills Self-starter with ability to work without day-to-day supervision Excellent interpersonal skills Strong attention to detail Ability to handle multiple projects simultaneously Ability to work as a team player Intermediate supervisory skills/ability to learn and develop this skill Work well with external customers and vendors (strong interpersonal skills) Excellent conflict resolution skills Leadership/Supervision Minimal supervision and oversight required once trained Adherence to performance review and goal setting process Proactively working with stakeholders, including operations, sales and marketing, engineering,…