Senior Grocery Store Clerk

Overview

The Senior Grocery Store Clerk is a critical leadership role on the sales floor. You lead by example, ensuring inventory moves from the stockroom to the shelves, merchandising standards are maintained, and customer service is fast and friendly. You work directly in the aisles, manage key inventory zones (including Fresh, Dairy, and Produce), and mentor junior clerks. You oversee floor productivity during key shifts, maintaining high operational standards and a safe, welcoming environment for the local community.

• Department Merchandising & Inventory Control
  • Speed-to-Shelf Execution:
    Oversee and assist with the physical breakdown of delivery trucks. Ensure inventory is organized, rotated using FIFO methods, and stocked efficiently to maximize sales.
  • Freshness & Quality Assurance:
    Take ownership of core departments (Produce, Dairy, Frozen). Conduct regular quality checks to ensure items are fresh, properly labeled, and appealing to customers.
  • Shrink & Waste Management:
    Monitor inventory for damaged, expired, or slow-moving items. Execute markdown procedures according to store policy to reduce waste and control shrink.
  • Price & Signage Integrity:
    Verify accurate pricing and ensure promotional signage is properly displayed across the sales floor.
• Floor Leadership & Peer Coaching
  • Shift Support:
    Direct the flow of daily tasks on the sales floor. Guide Grocery Clerks on stocking priorities, cleanliness standards, and efficient floor operations.
  • Onboarding & Side-by-Side Training:
    Serve as the primary on-the-floor trainer for new hires. Demonstrate proper stocking techniques, point-of-sale (POS) operations, and store safety protocols in real time.
  • Operational Readiness:
    Conduct routine floor walks to ensure aisles are clean, safe, and fully recovered (faced and blocked) throughout the shift.
• Regulatory Compliance & Cash Operations
  • Compliance:
    Maintain the store in an inspection-ready state for Lottery, Tobacco, SNAP, and the Maryland Health Department. Regularly monitor, record, and log required food safety records, temperature checks, and sanitation schedules.
  • Front-End & Register Support:
    Operate the point-of-sale system efficiently during peak times. Maintain accuracy when handling cash, EBT/SNAP transactions, and high-risk categories like lottery or tobacco.
  • Safety & Policy Adherence:
    Model and enforce company policies, including attendance, uniform standards, and proper lifting techniques.
• Customer Experience
  • Proactive Engagement:
    Set the standard for warm, helpful service by actively assisting customers on the floor, answering product questions, and locating items.
  • Community Connection:
    Ensure the store environment and product presentation serve the localized needs of Hagerstown neighbors and residents.

• Experience
  : 3+ years in retail or grocery management, with a proven track record of leading teams and managing multiple departments.
• Age Requirement
  :
  Must be 18 or older (required for tobacco/lottery sales in this jurisdiction).
• Reliability
  :
  Punctuality is essential—customers rely on us being open and ready.
• Physical Stamina
  :
  Ability to stand for long periods and lift up to 50 lbs. (crates of soda, milk, etc.).

• Assistant Store Manager
• Store Manager