Customer Service Team Operator; Graves​/Shift

About Becklar

Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response — designed to act in the moments that matter most. Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest‑growing monitoring companies, protecting more than 2.2 million subscribers daily.

Guided by our mission to create a safer world through innovative technology and caring people, we live by our values:
Fun, Innovative, Relationship‑driven, Service‑focused, and Team‑oriented.

Becklar Enterprise Monitoring is a fast‑growing alarm monitoring company headquartered in Ogden, UT near Weber State. Our mission is to save lives, protect property, and inspire peace of mind every day by monitoring burglar, fire, medical, and IoT alarms with the fastest response time in the industry.

• Growth opportunities—growing at over 200,000 subscribers a year and prioritizing internal promotions.
• Part‑time schedule—16–29 hours per week.
• Competitive starting pay—$16.50 per hour, with additional pay to grave duty shifts ($17.50 per hour).
• Tax‑free tuition reimbursement up to $1,000 per year.
• Free mental‑health assistance and 401(k) match for all employees.
• No sales or surveys—focus on keeping people safe.
• Fun team culture with company parties, weekly paydays, professional development, and more.

• Process alarm signals quickly, accurately, and professionally while managing stressful situations.
• Dispatch the proper authorities to subscribers’ locations in emergencies, verify that help is on the way, and notify responsible parties.
• Assist alarm company partners with alarm system tests to ensure subscriber alarms work properly.
• Accurately document all responses for the alarm on the computer.
• Learn and use new software to complete multiple tasks.
• Engage in ongoing training and development opportunities to ensure accurate handling of alarms and foster professional growth.

• Minimum 18 years of age with a high school diploma or GED.
• Available to work day/early morning shifts.
• Prior customer‑service experience preferred.
• Typing speed of at least 40 words per minute.
• Willingness to work at least one weekend day per week or every other weekend and holidays.
• Ability to commit to a six‑month employment period.
• Completion of a fully‑paid two‑week training class.
• Pass a pre‑employment drug test and background check.

• Competitive compensation and opportunities to share in company success.
• Comprehensive health benefit plans.
• 401(k) retirement plan with company contribution.
• Inclusive parental leave designed to support all parents and caregivers.
• Well‑being and lifestyle perks to support personal growth, connection, and balance.
• Generous PTO to recharge, give back, and take care of what matters most.

Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.

Even if you don’t match the job description, please reach out to us or follow us on social media to see potential jobs that match your skill set.