Maintenance & Communications Technician

Antietam Broadband
Hagerstown, MD 21740, USA

Antietam Broadband is seeking an experienced and motivated
Maintenance & Communications Technician
to support the installation, maintenance, repair, and troubleshooting of our broadband, CATV, and fiber-optic systems. This role supports both residential and commercial customers while helping maintain and expand our network infrastructure.

The ideal candidate is technically skilled, customer-focused, safety-conscious, and eager to grow within an award-winning organization that values teamwork, innovation, and community involvement.

Title: Maintenance & Communications Technician

Location: Office located in Hagerstown, MD

Full-Time/Part Time: Full-Time

Schedule: Sunday–Thursday with on-call rotation

Rate: $24 - $28/hr. (based on experience)

On-call and overtime pay as applicable

Primary

Responsibilities Include:

• Install, maintain, troubleshoot, and repair broadband, CATV, and fiber-optic systems.
• Perform preventive and corrective maintenance on the BB/CATV and HFC plant.
• Troubleshoot system outages and individual customer service issues.
• Install and maintain fiber drops, interior fiber wiring, ONTs, and customer equipment.
• Perform fiber splicing (fusion and ribbon) for new construction, maintenance, restoration, and customer activation (aerial and underground).
• Conduct forward and return path testing, system balancing, and power supply maintenance.
• Support service technicians and assist with escalated technical issues.
• Assist with new construction projects including fiber placement, terminal installation, and cutover activities.
• Educate customers on installed services and equipment usage and recommend service upgrades when appropriate.
• Maintain company vehicles, tools, and inventory in a clean and operational condition.
• Accurately locate and mark underground services using prints, test equipment, and mapping software.
• Ensure compliance with all OSHA, FCC, NEC, and local regulations.
• Maintain a professional image through appearance, demeanor, safe driving habits, and customer interactions.
• Participate in an on-call rotation and work outdoors in all weather conditions.
• Perform additional duties as assigned.

Qualifications

• High School Diploma or GED required.
• Valid state driver’s license with a clean driving record.
• 3–5+ years
  of experience in broadband, CATV, fiber optics, telecommunications, or a related technical field.
• Advanced knowledge of:
• RF and IP technologies
• DOCSIS (DOCSIS 3.1 experience preferred)
• Video networking and IP-based services
• Experience with optical and test equipment, including:
• OTDR
• Optical Power Meter
• Optical Spectrum Analyzer
• Fiber Identifier and Fiber Scope
• Hands-on experience with fiber splicing, fiber terminals, and distribution systems.
• Strong understanding of electronics, DC power, RF, and fiber optic systems.
• Ability to configure and support customer networking equipment, including Wi-Fi routers and TCP/IP.
• Strong computer skills, including Word, Excel, and diagnostic software.
• Ability to work independently, plan work efficiently, and meet deadlines.
• Excellent communication and interpersonal skills.
• Ability to differentiate wire and cable sizes/colors and work in tight or confined spaces.
• Physically capable of lifting up to
  75 pounds
  and performing tasks requiring bending, climbing, kneeling, and working at heights.
• Comfortable working outdoors, in attics, crawl spaces, and other challenging environments.

Working Conditions:

• Frequent outdoor work in all weather conditions.
• Exposure to dust, dirt, noise, heat, insects, and uneven terrain.
• On-call rotation approximately every 5 weeks.
• Schedule adjustments may occur based on business needs.

Why Join Antietam Broadband?

When you join Antietam Broadband, you’ll be part of an award-winning company and team. We offer…