System Operator Supervisor

About New Cold

New Cold is a global leader in advanced food logistics. Our warehouses and transport network sit at the center of the food supply chain. Connecting the world's major food manufacturers with retailers and food service providers.

Our goal is to keep the world's food fresh and safe with our proprietary technologies and innovative solutions.

New Cold designs, builds, and operates state-of-the-art cold storage facilities that are highly automated. We push the boundaries of logistics with end-to-end storage and transport operations that add greater resilience, efficiency, and sustainability to supply chains on four continents. And we are growing rapidly.

To support our rapid growth, we're constantly looking for talented people to join our team. Want to be a part of a dynamic, forward-thinking environment? Join us!

Key responsibilities:

$75,000 - $90,000

We are looking for a System Operator Supervisor to effectively supervise the system operator team on site and provide a level of service in line with technical requirements. This person will direct and lead the operator team in daily functions, conduct and assist in training and ongoing development as well as maintain a professional culture on site and a commitment to Health & Safety, in line with company values.

• Ensure the Operators are focused on System flow, clearing faults, running reshuffle profiles on a consistent basis and help with lost product.
• Manage the team in line with New Cold company policy and ensure company and customer standards are met.
• Supervise and train Operators to ensure the smooth and efficient running of the Material Handling Equipment and Cranes.
• Conduct operator observations on safety, GLA training and monitor and react to GLA faults and Corax reshuffles.
• Introduce and maintain a focus on health, safety, cleanliness, and quality in all aspects of warehouse activity.
• Complete climb training and testing.
• Facilitate communication on site to include daily shift briefs and daily shift handovers as well as communication on MHE issues.
• Communicate with internal team on any MHE flow issues that may impact service, or risk of failure in these areas.
• Support the warehouse team in keeping the Rework Ipoint clear and moving.
• Plan labor efficiently each week in order to achieve expected MHE performance, and remain in line with budgeted resources.
• Control and manage shifts including holiday planning, absence management, performance management, and safety audits with New Cold team.
• Partner with WMS Super User on reshuffles profiles and reports.
• Support maintenance, dispatch, pick floor, planning and customer service teams to help with the smooth running of the site.
• Other duties as assigned.

We are seeking motivated and forward-thinking individuals who thrive in collaborative and fast-moving environments. Our ideal candidate has:

• 2-4 years of experience as a System Operator.
• Demonstrated ability to achieve performance goals and deliver high-quality results in a timely manner.
• Strong interpersonal, verbal, and written communication skills with the ability to collaborate effectively across teams and organizational levels.
• Takes ownership of responsibilities, follows through on commitments, and maintains the highest standards of professionalism and integrity.
• Proactively identifies solutions, addresses concerns, and contributes to a positive service experience.

• High School Diploma or GED
• SCBA Trained

• A supportive and collaborative environment.
• The opportunity for professional growth in a fast‑scaling, international company.
• The chance to have real impact and innovate alongside other bright minds.
• The challenge of transforming the future of cold storage and food logistics.
• A strong commitment to employee well‑being.

Whether you're a seasoned expert or just starting your career, New Cold provides the opportunities and challenges that allow you to grow and excel. Ready to turn your curiosity into impact?

If you are interested in this vacancy and would like to apply, please make sure that you…