Veterinary Receptionist

Job Summary

The Veterinary Receptionist serves as the first point of contact for clients and patients, creating a welcoming and professional experience while supporting the daily operations of the veterinary hospital. This position requires excellent customer service, strong organizational skills, and the ability to multitask in a fast‑paced environment.

Classification:
Full‑time, Non‑exempt

Reports to:

Clinic Manager

Collaborates with:
Veterinary Team

Location:

101 Croy Creek Road, Hailey, Idaho 83333

• High school diploma or equivalent.
• Minimum one (1) year of customer service experience.
• Strong verbal and written communication skills.
• Demonstrated ability to manage multiple priorities in a fast‑paced environment.
• Basic computer proficiency, including Microsoft Office, email, and electronic recordkeeping systems.
• Ability to handle sensitive situations with professionalism, empathy, and discretion.
• Ability to work effectively both independently and as part of a team.
• Demonstrated ability to provide compassionate customer service to clients from diverse socioeconomic backgrounds while maintaining professionalism and respect.
• Ability to safely interact with dogs, cats, and other companion animals of varying sizes, temperaments, and medical conditions.
• Commitment to Mountain Humane's mission, values, and commitment to animal welfare.

• Previous experience working in a veterinary clinic, animal shelter, medical office, or customer service environment.
• Experience using IDEXX NEO or another veterinary practice management software.
• Knowledge of basic veterinary terminology.
• Experience handling cash, credit card transactions, and balancing daily receipts.
• Bilingual skills (English/Spanish) preferred.
• Fear Free Certification or willingness to obtain certification upon hire.

• Greet clients and patients in a professional manner.
• Answer incoming phone calls and respond to inquiries regarding services, appointments, and patient care.
• Schedule, confirm, and manage appointments efficiently.
• Provide accurate information regarding cost of services and financial support programs.
• Handle client concerns and escalate issues appropriately when needed.
• Explain clinic services, financial assistance programs, and organizational policies to clients.
• Obtain and verify client and patient information.
• Maintain confidentiality of client, patient, and organizational information.

• Create and maintain accurate patient medical records.
• Process client check‑ins and check‑outs.
• Collect payments and accurately balance cash drawers and transactions.
• Prepare estimates, invoices, and receipts.
• Manage phone and email communications.
• Scan, file, and organize medical records and documents.
• Maintain appointment schedules to maximize provider efficiency and client service.
• Verify the accuracy of treatment estimates, invoices, and payment transactions.
• Manage incoming and outgoing mail, correspondence, and client records.
• Maintain accurate cash handling practices and safeguard organizational funds.

• Assist with patient flow and communication between clients and medical staff.
• Coordinate prescription refill requests and client notifications.
• Monitor and maintain reception area cleanliness and organization.
• Assist with cleanliness of rooms.
• Assist veterinary assistants, technicians, and veterinarians with non‑medical patient handling and client communication as appropriate.
• Restock reception, exam rooms, and common areas as needed.
• Support clinic workflow by facilitating communication between clients and medical staff.

• Maintain a professional and well‑groomed appearance.
• Wear assigned uniforms and closed‑toe shoes at all times while on duty.
• Comply with all organizational and facility safety policies and procedures.
• Assist in maintaining cleanliness and overall facility standards.
• Perform other duties as assigned by supervisor.

• Work is performed primarily in a veterinary clinic environment.
• Frequent interaction with animals that may be frightened, stressed, injured, ill, or unpredictable.
• Exposur…