IT Support Specialist

W2 Contract – 1 year duration with possibility to convert to permanent. Pay: $23.00‑$24.00 per hour.

• Hours – 8.5 hour shift from 7:00 AM to 5:30 PM, 40 hours per week.
• Shift depends on need and location.

This is an in‑field position that requires travel throughout the Magic Valley to multiple sites. Under direct supervision, the End User Computing Specialist 1 provides accurate, timely, and creative solutions to end‑user computer, telecom, and networking problems of moderate to complex nature to ensure end‑user productivity. This role covers a wide variety of IHT End User Computing specialty areas in the Health System, including Communication, Desktop, Network, Infrastructure, Print, Audio‑Visual, and Integration Specialists.

Salary: $23.00‑$24.00 per hour.

Shift: First.

Work hours:

7 AM – 5:30 PM.

Education:

High School.

• Acts as a second‑level resolution resource, recognizing, researching, isolating, and resolving information systems issues, answering questions, providing advice, troubleshooting, and following up to assist users in solving their technical computing issues.
• Performs restorative and maintenance actions remotely or at the end user’s location to resolve problems.
• General maintenance and support of IT hardware and infrastructure (swapping PCs, fixing printers, mounting monitors).
• Recommends system modifications to reduce user issues.
• Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, and configuration changes.
• Collaborates with Tier 2 support personnel (Engineering, Application, System Administrators, Infrastructure, etc.) for appropriate services, repairs, troubleshooting, training and follow‑up.
• Maintains accurate information and data regarding end‑user issues within the tracking system according to policies and standards.
• Handles basic issues and problems, and refers more complex issues to higher‑level staff.
• Possesses essential skill set or entry‑level knowledge of subject matter.
• Performs other duties and responsibilities as assigned.

• IT experience (1 year of experience preferred).

• Years of experience: 1 year.
• Experience level:
  Experienced.

• Medical, prescription, dental, vision, AD&D, and life insurance offerings.
• Short‑term disability and 401(k) plan (eligibility based).
• Comprehensive benefits package based on education, experience, location, duties, and certifications.

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

This posting is open for thirty (30) days.