Animal Care Provider

Mountain Humane (in Hailey, Idaho) is on a mission to enrich the quality of life in our community by saving animals and changing lives. We do this through innovative programs that inspire and have impact beyond southern Idaho. The first “no-kill” shelter in the state of Idaho (in 1999), annually we help more than 7,500 animals and touch the lives of more than 5,000 people through our programs.

We are proud to be a model for other animal welfare organizations and to be at the forefront of best-practices in non-profit management.

The Animal Care Provider – Kennel position plays a key role in delivering compassionate, high-quality care to shelter animals by maintaining a safe and sanitary environment, supporting animal health and enrichment, and fostering positive experiences for the public.

Classification:
Full-Time, Non-Exempt

Reports to:

Associate Director of Shelter Operations

Collaborates with:
Adoptions Staff, Behavior and Training Staff, Veterinary Staff, and Marketing

Location:

Hailey,

• High school diploma or equivalent required

• Ability to handle multiple tasks in a busy, physically demanding workplace environment
• Highly motivated, outgoing, polite, and professional team player
• Ability to establish and maintain effective working relationships with co-workers, volunteers, and the public
• Ability to work well with the public, including children and individuals from diverse racial, ethnic, cultural, and socioeconomic backgrounds, as well as individuals with differing abilities
• Comfortable training, mentoring, and providing feedback to volunteers
• Desire to learn and ability to remain open-minded

• Genuine interest in animals and their well-being
• Genuine compassion for all animals, regardless of their condition
• Commitment to the mission, values, goals, and success of Mountain Humane

• Must be at least 18 years of age

• Treat all animals humanely, with compassion and concern, both on and off the job, and model these values for others
• Assist with daily dog kennel and/or cat area routines
• Perform daily cleaning and sanitation of kennels and cat areas in accordance with Mountain Humane policies and procedures
• Ensure all animals receive appropriate care, including food, water, enrichment, and proper living conditions
• Monitor animal health and behavior and promptly report concerns to a supervisor
• Implement behavior support and kennel enrichment programs as directed
• Retrieve and handle dogs for staff, volunteers, and the public as needed
• Facilitate safe and positive dog introductions with the public and potential adopters
• Assist with dog pairing and introductions for playgroups
• Provide support for marketing efforts, including handling animals for photo and media opportunities

• Adhere strictly to all biosecurity and infection control protocols to prevent the spread of disease within the shelter, including proper use of PPE, sanitation procedures, and animal handling guidelines
• Follow all Mountain Humane Standard Operating Procedures (SOPs), protocols, and best practices to ensure consistency, safety, and quality of care
• Accurately document animal care, medical treatments, and behavioral observations using designated systems, including Shelter Luv and other required platforms
• Utilize organizational tools and tracking systems such as the Virtual Observation Board (VOB) to support communication, animal monitoring, and workflow coordination

• Provide general information and assistance to visitors in a professional and courteous manner
• Deliver positive customer service experiences to all visitors, clients, donors, and adopters.
• Direct adoption, intake, medical, cremation, and…