AR Credit Specialist

The AR Credit Specialist is an in-office, full-time Accounting team role based at Pinnacle Sales Group in Haines City. You will manage accounts receivable and support credit decisions by reviewing customer credit information, monitoring payment activity, and partnering with internal teams to resolve billing issues. This position is ideal for an associate-level professional who can balance customer service with disciplined credit practices to reduce delinquency and improve cash flow.

For over 45 years, Pinnacle Sales Group has represented premier appliance, kitchen, plumbing, and outdoor living brands across key U.S. markets. What makes Pinnacle different is our commitment to partnership, professionalism, integrity, responsiveness, and delivering an outstanding experience for both our customers and our team.

We are looking for individuals who embody our core values by leading with professionalism, building trust through relationships, communicating with urgency and respect, supporting team success, and consistently doing the right thing.

• Excellence is the Standard
  - We strive to deliver an outstanding experience in every interaction.
• Do the Right Thing
  - Empowered to do right, in every instance, every time with a positive team attitude.
• Be Bold
  - Take risks, be courageous and decisive for the greater good.
• Win with Integrity
  - Success is our goal, guided by principle, honor, and virtue.

People who thrive at Pinnacle Sales Group are relationship-focused, dependable, proactive, and team-oriented, and they live out our core values every day:
Excellence is the Standard, Do the Right Thing, Be Bold, and Win with Integrity. They enjoy helping customers, supporting teammates, solving problems, and creating positive experiences that build long-term trust and loyalty.

If you are passionate about customer relationships, teamwork, and delivering exceptional service while representing a company built on strong values and long-term partnerships, Pinnacle Sales Group would love to meet you.

What Success Looks Like

• Customers trust you and enjoy working with you
• You communicate clearly, confidently, and professionally
• You stay organized while balancing multiple priorities
• You proactively solve problems, follow through consistently, and Do the Right Thing
• You create positive experiences for both customers and teammates
• You support a culture of responsiveness, accountability, teamwork, and integrity
• You build strong partnerships internally and externally
• You take pride in representing the Pinnacle brand and values

Ideal Candidate Profile

• Minimum of two years’ experience is required in a similar role.
• High school diploma is required, Associate Degree is preferred.
• Detail oriented, professional attitude, reliable.
• Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills.
• Must possess strong organizational and time management skills.
• Ability to communicate effectively verbally and in writing.
• Ability to interact with employees and vendors in a professional manner.
• Ability to work independently with emphasis on accuracy and timeliness.
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately.
• Proficiency in Microsoft Office to include Outlook, Excel and Word as well as Accounting Software experience is a plus.

What You'll Do

A/R Aging and Collections Management

• Run A/R Aging Reports Weekly and Provide to Upper Management
• Utilize Collections Management Tool in GP and Sales Pad
• Set Priorities for weekly follow ups on past due accounts
• Evaluate and Setup New Credit Accounts

A/R Accounts – Daily Management

• Processing of Customer DM or CM’s as Needed
• Email Invoices and Credits Upon Customers Request
• Review Existing Accounts for Credit Releases on Open Sales Orders

Daily Cash / Credit Card Reconciliation

• Process and Post Daily Cash Payments and Credit Cards to GP
• Process Inbound ACH Payments and Wire Transfers
• Process Daily Lockbox Payments
• Deposit all checks using RDC
• Review Statements Monthly and Mail or E-mail

Accounts Payable

• Issue Customer Refund Checks as Needed

Backup Duties for Accounts Receivable

• Daily Invoicing and Profit Review
• Post Daily Returns and Process CC Refunds

• Accounts receivable
• Credit analysis
• Collections
• Payment posting
• Invoice reconciliation
• Aging reports
• Customer communication
• Dispute resolution
• Cash…