Ops Senior Clerk - 64953392

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Requisition No:880444

Agency:
Department of Health

Working Title:

OPS SENIOR CLERK -

Thank you for your interest in career opportunities with the Florida Department of Health in Polk County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its mission
to protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts
and its vision to be the
Healthiest State
in the Nation. Furthermore, the incumbent is expected to incorporate the agency values ofInnovation,Collaboration,Accountability,Responsiveness andExcellence in all aspects of their work.

Summary:

The incumbent performs varied and diverse duties requiring basic knowledge of office management systems and procedures under the supervision of the Operation Management Consultant I. Clerical duties may be assigned in accordance with office procedures and include a combination of registration of clients, scheduling appointments, answering telephones, appointment/eligibility reminder calls, data entry, typing or computer processing. Operating office machines, filing, verifying insurance coverage, determining program eligibility.

Has good rapport with peers and clients, positive attitude, flexible with work assignments, approachable and accepts changes readily as evidenced by lack of substantiated complaints/confrontations with staff and clients. Promotes the department as a positive caring community organization through courteous behavior toward all clients and co-workers. Adheres to established Health Department policies and procedures.

• Performs receptionist/clerical duties.
• Registers/Check-In clients in the Health Management System (HMS), ensuring necessary fields are completed for data input.
• Enter accurate and updated data for demographic, insurance and financial information into HMS and other FDOH-Polk approved databases.
• Verifies the required eligibilities i.e. financial, insurance, etc. Obtain any authorizations in accordance to policy and procedures.
• Scan collected client’s information in the HMS and other FDOH-Polk approved Electronic Records.
• Schedules and confirms appointments (telephonically), and reviews appointment logs, answers telephones, complete appointment/eligibility reminder calls in accordance to policy.
• Ensure clients are checked in timely in accordance to the schedule and or arrival time in accordance to procedures.
• Complete the program specific Superbills for each client.
• Check-Out clients and schedule follow up appointments in accordance to the scheduling templates and guidelines in HMS.
• Complete appointment or financial eligibility reminder calls, as required/requested.
• Documents will be scanned daily using the correct naming convention, client identifier placed on documents and save to the correct place (i.e. clinical or document). Scanned documents will be reviewed to ensure they are legible in the HMS system.

OR

• Accurate entry(s) in HMS and or FAMCare client’s service visits. Ensuring all coding recorded from the superbills in HMS for self-pay and all services recorded in FAMCare for IHC clients.
• Review daily all cash client’s superbills, prior to processing to include forwarding back to the responsible party(s) for corrections as needed. All self-pay superbills require input daily in accordance to policy.
• Random daily review of Medicaid or TPL superbills to ensure accuracy.
• Collection of payment for past and present balances. Cash or credit card transactions…