Customer Service Representative

Pinnacle Sales Group is seeking a relationship-driven, organized, and customer-focused Customer Service Representative who thrives on helping others, solving problems, and creating exceptional customer experiences, with Excellence as the Standard in every interaction. This role is ideal for someone who enjoys building strong relationships, communicating with confidence, and supporting both customers and team success in a fast-paced environment.

For over 45 years, Pinnacle Sales Group has represented premier appliance, kitchen, plumbing, and outdoor living brands across key U.S. markets. What makes Pinnacle different is our commitment to partnership, professionalism, integrity, responsiveness, and delivering an outstanding experience for both our customers and our team.

We are looking for individuals who embody our core values by leading with professionalism, building trust through relationships, communicating with urgency and respect, supporting team success, and consistently doing the right thing.

Our Core Values

• Excellence is the Standard
  - We strive to deliver an outstanding experience in every interaction.
• Do the Right Thing
  - Empowered to do right, in every instance, every time with a positive team attitude.
• Be Bold
  - Take risks, be courageous and decisive for the greater good.
• Win with Integrity
  - Success is our goal, guided by principle, honor, and virtue.

Who Thrives Here

People who thrive at Pinnacle Sales Group are relationship-focused, dependable, proactive, and team-oriented, and they live out our core values every day:
Excellence is the Standard, Do the Right Thing, Be Bold, and Win with Integrity. They enjoy helping customers, supporting teammates, solving problems, and creating positive experiences that build long-term trust and loyalty.

If you are passionate about customer relationships, teamwork, and delivering exceptional service while representing a company built on strong values and long-term partnerships, Pinnacle Sales Group would love to meet you.

What Success Looks Like

• Customers trust you and enjoy working with you
• You communicate clearly, confidently, and professionally
• You stay organized while balancing multiple priorities
• You proactively solve problems, follow through consistently, and Do the Right Thing
• You create positive experiences for both customers and teammates
• You support a culture of responsiveness, accountability, teamwork, and integrity
• You build strong partnerships internally and externally
• You take pride in representing the Pinnacle brand and values

Ideal Candidate Profile

This role is best suited for someone who is:

• Relationship-oriented and naturally personable
• Organized, dependable, and detail-focused
• Positive under pressure and adaptable to change
• A strong communicator with professional presence
• Responsive, proactive, and solution-oriented
• Team-focused while also self-motivated
• Comfortable managing multiple priorities in a fast-moving environment
• Passionate about helping customers and supporting long-term relationships
• Courageous, decisive, and willing to Be Bold when it supports the greater good

What You'll Do

• Serve as a primary point of contact for dealers, distributors, builders, designers, contractors, and customers
• Build strong customer relationships through proactive communication and exceptional service, keeping Excellence as the Standard in every interaction
• Assist customers with product information, pricing, availability, quotes, order tracking, and issue resolution
• Coordinate with manufacturers, logistics teams, and internal departments to ensure smooth customer experiences
• Maintain accurate customer records and customer activity within internal systems
• Identify opportunities to strengthen customer relationships and improve the customer experience
• Respond quickly and professionally to customer inquiries while maintaining attention to detail
• Represent Pinnacle Sales Group with professionalism, integrity, and a customer-first mindset in every interaction

• Account management
• Customer advocacy
• Cross functional coordination
• CRM proficiency
• Data entry
• Time management
• Communication
• Pricing
• Product knowledge
• Issue resolution
• Order tracking
• Problem solving
• Customer service

• Teamwork
• Adaptability
• Attention to detail
• Professionalism
• Quote preparation
• Availability
• Relationship building

Benefits:

Why Pinnacle Sales Group

• Established and respected organization with over 45 years of industry success
• Entrepreneurial, team-oriented culture built around strong values
• Strong leadership…