Clinical Services Manager

Title: Clinical Services Manager

Reports to: Health Center Administrator (HCA)

FLSA Status: Exempt

Personnel Supervised: Clinical Support Staff (LPNs, CMAs)

The Nurse Manager is a leadership position with direct and indirect patient care responsibilities. This position, working in collaboration with the Director of Nursing (DON) and the Health Center Administrator (HCA), is expected to develop systems of care that foster a successful clinical care team environment to ensure optimal outcomes for patients’ health. The primary responsibility of this position is directing the daily clinical support staff activities toward the provision of safe, high quality, and efficient primary care to a patient population diverse in age, health status, and socio-economic level.

Secondary responsibilities include providing direct nursing care to patients. This position requires strong leadership and communication skills, nursing experience in directing primary care support staff, and an excellent knowledge base of family medicine primary care nursing including pediatrics and obstetrics and gynecology.

• Education:
  
  Graduate of an accredited School of Nursing
• Experience:
  
  Must be a Registered Nurse with at least two (2) years of leadership experience or a Licensed Practical Nurse with at least three (3) years of leadership experience.
• Licensure:
  Florida license
• BLS certification
• Computer literacy
• Prior clinical experience preferred

• Be familiar with CFHC’s program philosophies, goals and objectives.
• Be cognizant of and comply with all CFHC’s policies and procedures, as well as state and federal regulations.
• Hire, train, evaluate, and discipline clinical staff including assigning tasks, providing mentorship and coaching.
• Understand the requirements of CFHC’s Exposure Control Plan and personally utilize universal precautions when practicing in a clinical setting.
• Participate in staff outreach and off-site health care programs as requested by the DON, CMO, or CEO, representing CFHC in the community.
• Report as needed to the DON any pertinent information or situations that impact patient care or CFHC liability.
• Attend and participate in mandatory CFHC meetings (Center Specific meetings, corporate meetings, and other meetings as designated by the DON, CMO, or CEO).
• Demonstrate ability to work cooperatively with other members of the clinical team and be supportive of coworkers.
• Maintain a neat and professional appearance at all times.
• Carry out any other activities deemed appropriate by the DON, CMO, or CEO.

• Oversee day-to-day clinical operations of the Medical, Dental, OB/GYN, Lab, Endo, and Podiatry areas.
• Supervise a team of LPNs, CMAs, dental assistants, dental hygienists, and lab staff, ensuring high-quality patient care is delivered to all patients.
• Work well with HCA to maintain smooth operations and patient satisfaction.
• Ensure that the practice of nursing within CFHC is of the highest possible quality, in collaboration with the DON.
• Assign clinical and administrative duties to clinical support staff, including daily assignments of triage duties; cleaning and stocking of rooms; preparing, cleaning, and sterilizing instruments; inventory of medical supplies and medications to assure proper stock is available.
• Coordinate patient flow by troubleshooting scheduling difficulties, walk-ins, late patients, and emergencies.
• Determine clinical support staffing requirements, including coverage for sick time, vacations, and other absences.
• Perform periodic assessments to determine deficiencies in clinical staff performance, which includes:
• Log keeping (e.g., hospital, temperature, medication/vaccine administration, OB intake).
• Skills (e.g., vital signs, therapeutic injections, immunizations, sterile field/tray set‑up, instrument sterilization, oxygen tank use and maintenance, emergency box use and maintenance, EKG).
• Policies and procedures (e.g., universal precautions, consent forms, needle disposal, identification of proper disposal of expired medications, standing orders).
• Conduct periodic clinical support staff meetings in conjunction with the DON and HCA at…