Bilingual Training Specialist, Learning & Development - CS&I; Client Service & Implementation
Job in
Halifax, Nova Scotia, Canada
Listing for:
BMO
Full Time
position
Listed on 2026-02-17
Job specializations:
-
Business
Business Analyst, Business Management, Business Development
Job Description & How to Apply Below
Position: Bilingual Training Specialist, Learning & Development - CS&I (Client Service & Implementation)
Final date to receive applications:
02/19/2026
Address:
119 rue St-Jacques ouest
Job Family Group:
Human Resources
The primary focus of the Training Specialist is to support and collaborate with TPS Client Service & Implementation (CS&I) leadership, along with Change Management, to identify needs and deliver effective learning and performance-focused programs supporting the business strategy. Develops, promotes, maintains, and actively manages designated learning program(s), performing periodic reviews, analyzing program outcomes, providing insights, and making recommendations for enhancements / changes.
Ensures the effective and efficient execution of all program components, including ensuring change management and communications are in place.
The Training Specialist will work closely with CS&I Senior Managers and Team Leads, Change Management, product partners and other subject matter experts to develop and execute complex learning programs for the CS&I organization.
This role is located within the Change Management function of the CS&I Transformation Team. This role will provide comprehensive and centralized support for strategic and complex learning initiatives impacting the CS&I organization, ensuring dedicated focus and collaboration across teams to implement optimal learning programs.
Identifies business needs and delivers effective learning and performance-focused programs for the assigned portfolio to support the business/group strategy. Develops, promotes, maintains, and actively manages designated learning program(s), performing periodic reviews, analyzing program outcomes, providing insights, and making recommendations for enhancements / changes. Ensures the effective and efficient execution of all program components, including ensuring change management and communications are in place.
Designs measurable sustainment strategies including assessing and recommending mitigations for industry / segment-specific risks and prioritizing opportunities presented by internal and external stakeholders.Helps determine business priorities and best sequence for execution of business/group strategy.Conducts independent analysis and assessment to resolve strategic issues.Breaks down strategic problems, and analyses data and information to provide program insights and recommendations.Monitors and tracks program performance, and addresses any issues.Investigates, analyzes, documents and mitigates program risks and advises any issues or concerns to senior leaders.Supports the development of the learning program strategy ensuring that key goals are delivered and are aligned to overall BMO goals.Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.Provides advice and guidance to assigned business/group on implementation of solutions; assesses performance gaps and recommends solutions to assigned business/group leaders on principles and programs, and the highest value learning deliverables / methods for the lowest cost.Supports the design, development, and management of effective learning and performance-focused solutions (e.g. assesses client needs, develops the learning strategy, designs program, and identifies delivery methods and methodology).Works on a variety of projects, initiatives and platforms / mediums to support of the execution of business strategies according to required timelines and budgets while maintaining a high level quality in all output.Ensures the delivery of learning strategies, courses and programs to leaders and employees to enable them to meet performance objectives related to enterprise and business/group goals; facilitates learning courses and programs.Builds effective relationships with internal/external stakeholders.Ensures alignment between stakeholders.Participates in the management of vendor relationships; ensures regular reviews are in place, key performance indicators are monitored, service level agreements are met and service costs are kept within budget.Supports the execution of strategic initiatives; includes tracking metrics and milestones.Supports change management of varying scope and type; tasks…
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