Bilingual Complaint Consultant

Become a vital part of Manulife's Canadian Complaints Office as a Complaint Consultant in Halifax, Nova Scotia. This hybrid role emphasizes formal written communication and compliance expertise.
As a key member of the team reporting to the Director, you’ll handle complaints while collaborating with legal and compliance stakeholders. Your responsibilities include reviewing complaint cases and writing formal responses to regulatory inquiries, while supporting regulatory reporting processes.

Key Responsibilities:

• Collaborate closely with legal and compliance teams

• Handle regulator requests via phone and email

• Analyze new and ongoing complaint cases

• Draft formal responses to inquiries from regulators

• Support regulatory reporting on complaint files
Requirements:

• Proven experience in formal written communication

• Background in compliance functions is essential

• Familiarity with working alongside regulators

• Bilingual in English and French is preferred

• Ability to adapt in a hybrid working model
Drive impactful complaint handling and regulatory support to contribute to Manulife's objectives in Halifax.
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