Transportation Specialist Job Halifax area,Halifax Regional Municipality Nova Scotia Canada,Business

Location: Halifax Regional Municipality

Job Title: Transportation Specialist

Vacancy
:
This posting is for 1 current vacancy

Location: St John's, NL | Halifax, NS (Detailed office location information can be found by visiting this link: ) 

Work Model: Hybrid Work Model

Salary Band: 4 ($52,000 CAD per year)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer Society is leading the way.

MAKING AN IMPACT
The Canadian Cancer Society Wheels of Hope Transportation programs provide travel support to those across the country who require help reaching their cancer-related appointments. As a Transportation Specialist, you bring expertise in working with a diverse population from a contact center environment. Your background in community services, client support, evaluation and volunteer relationships will lead to success. While ensuring compliance with established program processes, the Transportation Specialist will support the Wheels of Hope Transportation Program to deliver exceptional customer service to both internal and external stakeholders.

This position will work as part of a team supporting staff and volunteers based in multiple locations across the country.
Scheduled hours may be 8am to 4pm PST or 11am to 7pm PST.

WHAT YOU’LL BE DOING:

Provide exceptional service to clients and healthcare providers looking for travel or financial support to offset travel costs

Evaluate the most appropriate services for clients and complete all program registration services including information gathering, acceptance, fee collection and, when required, compassionate assessments

While maintaining a welcoming environment for clients on the phone, input accurate client, and if required appointment data, into the transportation software

Ensure all client and caregiver transportation data continues to be current and complete

Facilitate financial transactions including both registrations and volunteer billing ensuring all privacy and financial policies are strictly monitored and adhered to

For the driving program evaluate, accept, or decline all trip requests

Produce efficient and effective schedules, minimizing the number of trips not provided

Ensure volunteer information is up to date and availability is confirmed on a regular basis

Respond to various operational issues including re-assignments, delays, cancellations, and complaints

Seek continuous improvement for all processes pertaining to our three Wheels of Hope programs

Maintain and communicate current information about treatment facilities in order to support a positive experience for clients

Ensure client confidentiality

Highlight for clients, caregivers and health providers other services available including but not limited to the Cancer Information Healthline, Cancer Connection, and the Community Services Locator

Ensure awareness of and referral to CCS Story-Centre to highlight appropriate client or volunteer experiences

Work in compliance with the provisions of the Occupational Health & Safety Act and its regulations

Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.

Other duties as assigned

QUALIFICATIONS:

Post-secondary education and a minimum of 2-years related experience in a client focused/fast-paced environment, or the equivalent combination of education and experience

Ability to deal with competing priorities, high volume of work, and tight deadlines.

Highly skilled at telephone-based interactions focusing on active-listening and not visual cues to help guide the call to a successful conclusion

Must be empathetic, compassionate, a good listener and be comfortable…