Partner Operations & Systems Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Operations & Systems Lead based in Canada.

This role offers the opportunity to build the operational foundation that enables high-performing partnership teams to scale effectively.

You will own the systems, processes, data infrastructure, and automation workflows that support strategic partner growth.

Working at the intersection of operations, technology, analytics, and business strategy, you will help teams make smarter decisions through reliable data and scalable frameworks.

You will design internal tools, improve workflows, and create operational excellence across a global partnership ecosystem.

This position is ideal for an experienced operations leader who combines technical curiosity, strategic thinking, and hands‑on execution.

You will have significant ownership in shaping how partnership programs evolve, measure success, and deliver business impact.

As a Partner Operations & Systems Lead, you will be responsible for designing and managing the operational infrastructure that supports partnership growth. You will combine systems expertise, analytics, automation, and strategic insight to create scalable processes that improve efficiency and decision‑making across teams.

• Own and optimize the partner technology ecosystem, including CRM structures, attribution systems, partner portals, and operational workflows.
• Design and maintain partner attribution models, reporting dashboards, and data frameworks used to measure partnership performance.
• Ensure data accuracy, consistency, and visibility across partner records, deals, activities, and business touchpoints.
• Build and manage partner onboarding, certification, tiering, and lifecycle management programs.
• Create and improve operational frameworks, playbooks, SOPs, and enablement materials that allow teams to scale effectively.
• Manage deal registration processes and account ownership workflows to improve alignment between internal teams.
• Develop internal automations that eliminate repetitive operational tasks, such as reporting workflows, notifications, and system integrations.
• Build lightweight internal tools, dashboards, and applications using AI‑assisted development approaches.
• Act as the technical owner for partnership tools by defining requirements, building solutions, testing, launching, and maintaining them.
• Establish KPI frameworks and deliver recurring reporting on partner revenue contribution, pipeline influence, and business performance.
• Support strategic planning by using operational data to influence partner segmentation, prioritization, and investment decisions.
• Collaborate with Sales, Revenue Operations, Legal, Finance, and leadership teams to ensure operational alignment.
• Challenge existing processes and recommend improvements based on data‑driven insights.

The ideal candidate is a senior operations professional with experience building scalable partner or revenue operations systems. You should combine strong analytical abilities, technical problem‑solving skills, and strategic business judgment to create processes that support growth.

• 7+ years of experience in partner operations, revenue operations, business operations, or a related function.
• Proven experience designing and scaling operational programs rather than only managing existing processes.
• Strong ownership experience with partner technology stacks, including evaluating, implementing, and improving systems.
• Experience building reporting frameworks, dashboards, attribution models, and KPI structures.
• Ability to operate effectively in executive‑level discussions, including planning sessions, business reviews, and strategic meetings.
• Hands‑on experience with AI‑assisted development tools and the ability to use them to build practical solutions.
• Strong understanding of partner economics, revenue models, attribution, and performance measurement.
• Experience influencing strategic decisions while also owning execution and operational delivery.
• Ability to manage teams, cross‑functional relationships, or distributed stakeholders.
• Excellent…