Tax Analyst

11580

Tax Analyst

Job Posting

Halifax Regional Municipality (HRM) is inviting applications for one permanent, full-time Tax Analyst position in the Office of the Revenue, Finance & Asset Management. HRM is committed to reflecting the community it is serves & recognizing Diversity & Inclusion as one of the Municipality’s core values. We have an Employment Equity Policy and we welcome applications from African Nova Scotians & Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous/Aboriginal People, Persons with Disabilities & 2

SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.

Under the direction of the Supervisor, Tax Resource and Manager of Revenue Operations, the Tax Analyst creates and administers billings of over 165,000 properties and accounts in HRM. This team receives over 15,000 service/email requests annually and thus requires superior customer service and the ability to manage stressful situations.

The Tax Analyst is responsible for the billing, management, monitoring, analysing, and reconciliation of all HRM Revenue streams, including Property Tax. This position demands high volume excellent customer service to taxpayers and residents and to external clients such as law firms and financial institutions.

The Tax Analyst is also expected to possess thorough knowledge of the Halifax Charter, Municipal Government Act (MGA), Municipal Grants Act, Freedom of Information and Protection of Privacy Act, HRM By-Laws and Administrative Orders including but not limited to Administrative Order 18, The Revenue & Collections Policy.

DUTIES AND RESPONSIBILITES:

Manage the timely and accurate billing of all revenue accounts, including revenues generated through the administration of several By-Laws, Administration Orders and numerous sections of the MGA. Charge types include but are not limited to Property Tax, Sewer and Water LIC L-100, Streets and Roads LIC S-400, Solid Waste S-600, Marketing Levy By-Law M-400, False Alarm By-law B-400, Sewer Redevelopment S-100, Encroachments E-200, Signs Ordinances.

Administer approximately 10,000 assessment related appeals received from PVSC, NSAAT and NSURB.

Research/validate all appeals for accuracy; provide monthly reporting to Director of Revenue and assist with the budget for appeals allowance.

Analyze deed transfer tax affidavits as per Part V of the MGA. Calculate and provide interest and penalty to Law firms on late registrations. Research and provide data on commercial and apartment sales to the Director of Revenue for deed transfer tax revenue projections.

Maintain over 3,000 HRM owned/leased properties for accuracy and collection. Provide information to Real Estate regarding property sales and parcel acceptance. Proactively analyze and accounts and provide recommendations to Supervisor.

Administer and monitor the Low-Income Exemption/Deferral Program. Provide reporting on program uptake and proactively recommend strategies to improve the program and increase participation.

Determine acceptance and process adjustments for property affected by fire damage and process adjustments to properties owned by non-profit organizations (approx. 3,200 annually).

Maintain and update all mailing addresses to the HRM Corporate Database and PVSC (approx. 4,400).

Validate false alarm data including addresses, property ownership, and location of false alarm; scan and file false alarm tickets and appeals as needed.

Provide legally binding Tax Certificates (over 10,000 annually) and respond to requests by law firms requiring in depth knowledge of property tax related legal issues surrounding transfer of properties.

Provide effective written and oral communication to answer inquiries from businesses, community organizations, taxpayers, lawyers, financial institutions regarding general revenue and tax account balances, tax rates, and assessed values and processing of payments.

Analyze and interpret complex tax and revenue accounts for resolution.

Prepare adjustments, journal entries and cheque requests as required.

Communicate procedural and operational changes to HRM Business Units, including, up to date information and training to the corporate Call Centre and Storefront staff.

Maintain the taxation and revenue web pages.

Provide superior customer service and service delivery to HRM residents and businesses regarding questions and issues related to all revenue billings.

Manage daily updates and balancing of all Revenue division manual invoices.

Log accounts and investigate returned mail using various search tools and other methods of inquiry to locate updated information.

Maintain customer database completeness and accuracy by updating customer information as directed by customer or internal sources.

Special projects as assigned by Supervisor, Manager or Director of Revenue.

May perform other related duties as assigned.

QUALIFICATIONS
Education & Experience

Degree or Diploma in a Business…