Operations Associate at Dominion Securities

Join Dominion Securities in Toronto as a full-time Operations Associate responsible for enhancing client service experiences. This pivotal role focuses on operational inquiries, service quality, and problem resolution.

As the central contact for Front Office personnel, you will leverage your expertise to advocate for service efficiency while researching and resolving operational issues.

Your role will include monitoring performance, identifying service gaps, and recommending improvements to enhance overall efficiency.

Key Responsibilities:

• Act as a central point for service escalation and problem-solving

• Conduct thorough inquiries into operational issues

• Champion effective Service Level Agreement performance

• Analyze trends in service quality and provide guidance

• Build relationships across departments to enhance service delivery

Requirements:

• 4-year degree or equivalent with 3+ years related experience

• 1+ year experience in the securities or banking industry

• Strong relationship management and analytical skills

• Proven ability to collaborate with Front Office professionals

• Adaptability to a fast-paced working environment

Foster strong service relationships and operational excellence at Dominion Securities.
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