Virtual Business Advisor, Canadian Banking

Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of Business Banking, Virtual Advice ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

The Virtual Business Advisor is responsible for the profitable growth, retention, and effective relationship management of their assigned customer portfolio. The Virtual Business Advisor is the primary business advisor for multiple branches (i.e., ~5-8) across Canada.

The Virtual Business Advisor independently and remotely focuses on deepening and expanding existing assigned customer relationships. This includes remotely assessing customer needs, making appropriate recommendations, completing the required product applications, and providing ongoing service to these accounts as needed.

The Virtual Business Advisor is responsible for meeting assigned targets, which include uncovering opportunities for growth, customer retention as well as all other objectives and goals related to customer service and operational effectiveness.

• Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Remotely manages, grows, and retains assigned business customer portfolios at multiple assigned branches to achieve assigned goals while meeting the Bank’s Service Standards by:
  • Developing and maintaining deep knowledge and understanding of assigned customers including the nature, stage and progress of their business, their financial position, and the terms and conditions of financial services and products used.
  • Proactively "mine" existing customer book, uncover customer needs and secure advice-based meetings in order to recommend solutions.
  • Providing tailored recommendations and advice, via phone and email, which will increase the business owner’s ability to succeed in their business and meet their goals.
  • Effectively prioritizing customer needs and demands with urgency by successfully managing multiple agendas across ~5-8 branches.
  • Influencing all key stakeholders effectively with a focus on growing existing book of business customers
  • Taking steps to recover customer relationships, when required.
  • Virtual Business Advisor will work in close partnership with Branch Managers at their assigned branches in order to provide a high level of service and jointly manage business banking customers when required (e.g., supporting the acquisition of new customers on-boarded at the branch).

• Remotely manages an assigned credit portfolio at an acceptable level of risk by:
  • Authorizing, renewing or declining customer requests within standard Bank policies and authorized limits, forwarding others as per established processes.
  • Preparing and/or ensuring all customer documentation (i.e., loan applications) is properly prepared.
  • Ensuring accounts adhere to the conditions of authorization.
  • Identifying deteriorating and/or unsatisfactory trends affecting the loan portfolio, seizing opportunities to reduce risk and loss.

• Provides a high level of advice and service to Business Banking customers to deliver superior experience by:
  • Assisting the Branch in the successful implementation of accepted Business Banking products and services.
  • Partnering with assigned Branch Managers and branch colleagues on after sale support, maintenance, and problem resolution of products, services, and solutions for existing customers.
  • Developing and maintaining awareness and thorough knowledge of documentation, processes, and policy of Business Banking products and services.
  • Responding to existing customer inquiries within established service standards.
  • Collaborating regularly and providing updates to Branch Managers, internal partners and Business Banking customers in order to continuously identify customer trends, behavior and opportunities for growth.

• Contributes to the overall financial and non-financial…