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Job Description & How to Apply Below
It’smore than just ajob,it’sa launchpad for your career. GRO offersa consistent, high-quality experience for new graduates across the organization.
Step into your future with GRO Operations and accelerate your career in financial services, a key stream within our GROearly talent program. This 18-month direct-hire program places new graduates in one of eight diverse business units across Toronto, Halifax,and Montreal,including Retail & Wealth, Retirement Operations, Investment Operations,Alternative Investment, Fund Services Performance & Reporting, and Strategy.
You’llgain hands‑on experience while building foundational skills in Customer Experience, Data Analytics, and Continuous Improvement. As part ofGRO Operations,you’llgain access to a supportive community, and benefit from structured learning, core skills training, mentorship, and leadership exposure, empowering you to grow your skills while making a real impact. With a values-first culture, professional development atevery step, and a focus on your wellbeing and accelerated career progression, GRO Operations is your gateway to a meaningful and future-ready career.
Position Responsibilities:
Leverage your analytical skills and critical thinking to askinsightful questions,understand business drivers and needs, andbringclarity and precision to the scope and requirements of initiatives.
Build and nurture positive, effective relationships to strengthen partnerships with key stakeholders.
Apply your training and knowledge effectively in areas such as data mining,analysis and visualization, process assessment, root cause analysis, prioritization, and presenting your findings, with a focus on customer needs and NPS.
Provide clear and concise documentation of solution requirements and propose viable solutions.
Usestrong communication skills to lead meetings and present information to all organizational levels.
Clearly articulate upcoming changes to prepare our business partners.
Recommend business decisions that drive results and address customer issues.
Engage in daily activities, which may include valuation oversight, trade processing and reconciliation, risk oversight, vendor management, tax compliance, securities lending, financial reporting, client onboarding, shareholder record-keeping, data management, and dashboard creation, depending on the team's needs.
Required Qualifications:
Pursuing a degree in Business Administration or a related field, with an expected graduation in Spring 2026 from an accredited university.
Strategic thinking abilities.
A strong focus on customer-centric solutions.
Analytical skills with a passion for data analysis and problem-solving.
Curiosity and a willingness to learn and grow.
A strong work ethic coupled with a proactive, flexible attitude and a readiness to contribute wherever needed.
Excellent time management, planning, and communication skills.
Ability to build andmaintainrelationships with various stakeholders; a collaborative team player.
An understanding of the financial services industry, including wealth and asset management.
When you join our team:
We’llempower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team,we’llsupport you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and…
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