Guest Relations Ambassador Regional Municipality

The Full‑Time Guest Relations Ambassador is responsible for ensuring the delivery of total guest satisfaction through guest experience, established key performance indicators and other criteria. The role involves acting as a liaison between guests and hotel departments, resolving issues promptly and maintaining a superior level of service to encourage repeat visits.

• Answer phone calls, emails, and other messages.
• Develop and maintain thorough knowledge of all service facilities within the property and promote sales opportunities.
• Assist the Emergency Response Person with responsibilities, compliance with emergency and security procedures, and reporting incidents, accidents, near misses, and safety hazards.
• Respond to additional assignments as determined by the Guest Services Manager or hotel management team.
• Record incoming and outgoing deliveries.
• Listen to guests’ concerns and report to hotel management.
• Provide luggage or check‑in assistance when needed.
• Greet guests at the entrance and verify appointments or reservations.
• Recommend local restaurants, attractions, shopping, and entertainment based on guests’ interests.
• Run errands to assist guests.
• Arrange transportation, excursions, tours, and activities upon request.
• Make dinner and event reservations and obtain tickets for events.
• Arrange special services for guests.
• Conduct pre‑arrival calls to ensure a flawless experience.
• Assist the sales department with room deliveries if needed.
• Review arrival reports and arrange amenities for special occasion or VIP guests.
• Provide and arrange general business services for guests.
• Manage customer/guest requests for housekeeping and maintenance.
• Develop a network of contacts, service providers, and businesses within the community to serve guests.

• High school diploma or equivalent.
• Hotel experience in Guest Services, Reservations, Sales, or Accounting for 2 years.
• Ability to work weekends, evenings, and holidays.
• Superior communication skills, both verbal and written.
• Calm and capable demeanor.
• Sound judgment with proactive and creative problem‑solving skills.
• Strong attention to detail.
• Ability to manage a large workload and multitask in a high‑pressure environment.
• Exemplary customer service skills.
• Strong organizational and time‑management skills.
• Professionally groomed appearance.
• Positive, proactive attitude; can work independently and as part of a team.
• Ability to train, develop and motivate new team members.
• Previous supervisory or management experience is an asset.
• Working knowledge of Opera Cloud, online travel agent portals, Word and Excel is an asset.

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• In‑office parking
• RRSP match
• Vision care
• Wellness program

Ability to commute/relocate:
Halifax, NS B3J 2L2 – reliable commute or relocation prior to start required.

Experience required:
Hotel front desk – 1 year.

Work location:

In person.

Job type:
Full‑time, Permanent.