Guest Experience Agent, Columbia Icefield

Based at the remote Columbia Icefield in Jasper National Park, this on‑site living role places you 100 km from Jasper and surrounded by stunning glacier views and endless mountain adventure. You’ll be part of a destination that includes the Glacier View Lodge, dining outlets, retail, and the world‑famous Glacier Adventure and Skywalk. Staff live on‑site with accommodations and three hot meals per day.

• Starting wage: $18.00/hour.
• End‑of‑season retention bonus up to $1.00/hour.
• $20 per day for housing and meals.

• Directing guests through parking and arrival areas while giving a warm welcome prior to entering the Glacier Discovery Centre (GDC).
• Educating guests on Pursuit Attractions and guiding them through the purchasing process.
• Providing guests information on the local area.
• Assisting with tour group check‑in, and coordinating with Dispatch regarding any changes.
• Ticket validation as guests begin the Columbia Icefield Adventure and Skywalk tours.
• Loading & coordinating guests and tour groups on/off Coaches and/or Ice Explorers.
• Operating the point‑of‑sale system with accuracy and efficiency, including responsible handling of cash, credit cards, and cash out forms.
• Communicating with co‑workers and management, forwarding observations and comments in a timely fashion.
• Uphold the high standard of environmental stewardship expected for all employees.
• Other duties as assigned.

• Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position.
• Must get excited at the idea of living and working in a remote (yet very social) environment.
• Previous guest service and cash handling experience an asset.
• Guest service‑oriented mindset and a passion for delivering memorable experiences.
• Ability to think on the fly and outside the box with a positive attitude.
• Second language is an asset.
• Mature, energetic, dependable and self‑motivated.
• Enjoy working with a team in a busy, fast‑paced environment.
• Good conflict resolution and problem‑solving skills an asset.
• Must enjoy working outdoors, even in challenging mountain weather conditions.
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment.
• Be prepared for all season weather (Snow, Rain, Wind, Hail).
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check.
• Standard First‑Aid or higher an asset.

• Join an inclusive, global team and make life‑long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at  We thank all candidates for their interest;

however, only applicants selected for further consideration will be contacted directly.