Sutton Place Guest Service Agent

Position: Sutton Place Guest Service Agent Role
Experience the art of hospitality at The Sutton Place Hotels in Halifax as a Guest Service Agent! Bring warmth and professionalism to each guest interaction.

The Guest Service Agent is a critical position at The Sutton Place Hotel, responsible for making lasting first impressions. You’ll register guests, manage bookings, and provide insights about hotel amenities and local attractions. The position requires a strong understanding of customer service principles and proficiency with Opera/Opera Cloud software.

Key Responsibilities:

• Professionally register and check in guests

• Modify and manage guest reservations with accuracy

• Answer guest inquiries in person and through various channels

• Present charges and process payments for guests

• Collaborate with hotel departments for smooth operations

Requirements:

• High School Diploma, G.E.D., or equivalent

• Experience in customer service roles

• Strong working knowledge of hospitality practices

• Excellent communication and writing skills

• Proven ability to handle conflicts effectively

Embrace this chance to shine in the heart of Halifax's luxury hospitality scene.
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