Front Office Manager

Relocation Assistance Available

Rooms & Guest Services Operations

1990 Barrington Street, Halifax NS B3J 1P2, Canada

Full Time

N

Management

CAD $55,000 - $65,000

This hotel is owned and operated by an independent franchisee, Silver Birch Hotels and Resorts. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

If you're a natural leader who thrives on creating memorable guest experiences, empowering teams, and driving revenue, this is your moment.

Silver Birch Hotels & Resorts is one of Canada's leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott and Hilton.

At the newly renovated Delta Hotels by Marriott Halifax Downtown we're looking for a Guest Services Manager to lead our front-of-house team and champion the guest experience from check-in to check-out.

In this role, you'll be the heartbeat of our lobby, leading by example, coaching your team, and ensuring every guest feels welcomed, valued, and cared for.

Join a supportive team where innovation and teamwork thrive! We prioritize a people-first approach, contribute to the community, take green initiatives, and focus on career growth with ample opportunities. Enjoy a prime location in the heart of downtown Halifax, close to everything!

Performance-based Equitable Compensation Plan, Generous Time Off, Comprehensive Insurance, Short-term Incentive Plan, RRSP Matching, Exclusive Hotel Discounts, etc.

Staff meals, F&B discounts, free monthly indoor parking, and free access to our fitness center and pool.

Career growth opportunities within Silver Birch and Marriott, plus access to our Learning Management System with over 3,000 courses.

Comprehensive resources including an active OH&S Committee promoting workplace safety, EFAP-accessible mental health support, inclusive DE&I initiatives, and accommodation practices that prioritize employee wellbeing and belonging.

• Provide leadership, training, and support to Guest Services associates, ensuring consistency in service delivery and operational excellence.
• Actively coach and lead associates through guest problem resolution, turning service opportunities into moments of loyalty.
• Lead, motivate, and coach your team to maximize productivity, engagement, and satisfaction, including supporting incentive programs where applicable.
• Promote interdepartmental cooperation to ensure seamless guest experiences across Front Office, Housekeeping, Sales, and F&B.
• Practice revenue management fundamentals to maximize occupancy and average rates while maintaining high-quality guest service.
• Ensure accuracy of room block assignments, special requests, and VIP accommodations; distribute VIP lists with care.
• Support Silver Birch Brand Reservations and all booking channels to ensure accuracy and rate parity.
• Communicate rate strategies and revenue expectations to Front Office and Reservations teams to maximize revenue potential.
• Collaborate with Sales on group booking status and maintain room rate control and availability.
• Train and monitor Rewards Program requirements to ensure brand standards and objectives are met.
• Other related duties as assigned.

• A natural leader and coach who brings out the best in others.
• Self-starter with initiative to see assignments through to completion.
• Strong organizational skills with the ability to prioritize tasks and manage competing demands.
• Analytical mindset with sharp attention to detail.
• Excellent verbal and written communication