Innovated. Passionate. Detail-Oriented.
If this sounds like you, then apply to join our prestigious team at the Muir Hotel, where excellence meets elegance!
Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. If you are passionate about a career in hospitality and want to join a team that shares this common goal, the Muir is presently seeking a Night Auditor
.
Shifts: Vary in their start and end time and can change due to the needs of our guests. Also required to work holidays and weekend shifts.
Reporting to the Night Manager, the Night Auditorservesas aGuest Service Agentas well as an auditor for the daily guest ledger. The Night Auditoris responsible for various tasks such as toreconcilingthe hotel's daily accounting,ensuring an accurate assessment of both room use and revenue collection,and ensuring that all accounts are collected upon.
What you will be doing:- Reconcile the hotel's daily accounting to ensure an accurate assessment of room use and revenue collection
- Check guests in and out during all hours of their shift
- Verify that all guests are correctly checked in – length of stay; room rate; discounts;
Bonvoybenefits are correctly applied according to their tier - Post all charges as per the services provided to the guest,room service,restaurant,bar, and amenities usage
- Account for the day’s cash flow, reconciling guest accounts, and preparing a daily revenue report. If errors are detected, research the cause, and notify
Manager if cause cannot be located - Review supply delivery slips and compare against the inventory received to verify no errors were made in the order
- Manage phones during shift; accessing voicemails andtransferringcalls, and arranging wake-up callsas required by guests
- Address individual guest request and concerns as they arrive
- Remain acalm and resourceful point of contact for guests and staff in the event of a variety of emergencies
- Report any unusual and suspicious behaviour of guests or staff
- Conduct duties in a courteous, safe and efficient manner, in accordance with hotel policies and procedures, ensuring that the highest level of service and communication in maintained
- Comply with all Hotel Standards and Procedures including grooming and uniform standards
- Actively promote a considerate work environment, which cares for guests and associates alike
- Able to work any shift that is assigned them by the Housekeeping Manager
- Perform any other pertinent duties that may be assigned to them
- 1
-2 years guest service-related experience, preferably in a luxury environment - High school diploma or equivalent is required. Applicants who have a background in accounting, bookkeeping, or customer service would be preferred
- Ability to work night shifts required
- Previous experience with Lightspeed;
Micros;
Operaan asset - Excellent verbal and written communication skills – English a must; a second applicable language an asset
- Positive and can-do attitude
- Strong active listening skills
- Organizational skills
- Problem solving skills
- Effective complaint handling
- Physically able to stand for an entire shift
- Ability to handle cash and credit procedures
- Eligible for $500 signing bonus upon completion of probationary period.
- Eligible for shift premiums based on hotel capacity.
- Access to our employee development/education reimbursement program.
- Company scholarship program for employees and family members.
- Flexible work schedule.
- One earned day off every two months based on…
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