Supervisor,Control Centre Job Halifax area,Nova Scotia Canada,Management

11083

Supervisor, Control Centre

Job Posting

Halifax Regional Municipality is inviting applications for three (3) permanent, full-time positions of Supervisor, Control Centre with Halifax Transit.

Halifax Regional Municipality (HRM) is committed to reflecting the community it serves and recognizing Diversity and Inclusion as one of the Municipality's core values. We have an Employment Equity Policy and we welcome applications from African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous/Aboriginal People, Persons with Disabilities and 2

SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.

Under the direction of the Superintendent, Transit Operational Support, the Supervisor, Control Centre supervises the daily operation of transit services by monitoring and directing transit network activities through the Intelligent Transportation System, radio networks and deployed Mobile Supervisors to service-related issues and emergency situations, accident investigations and Emergency Measures Activations.

DUTIES AND RESPONSIBILITIES:

Supervises and provides leadership, coaching and mentoring to deployed bus operators (via communications systems) to ensure compliance with the rules, regulations, Collective Agreement and policies and procedures of the organization;

Manages the delivery of day to day transit services efficiently, safely and on schedule;

Monitors the network location of vehicles via the Intelligent Transportation System (ITS) to track service status, adjusts schedules and resolves issues as required

Monitors and measures the effectiveness and accuracy of all ITS equipment

Anticipates, determines, and revises service priorities as required

Constructs and communicates detour plans in response to Special Events and/or temporary geographic barriers

Coordinates with Dispatch Supervisors to resolve staffing or bus quota shortages

Dispatches additional resources to cover service for defective and/or disabled vehicles, or Operators who cannot continue service

Provides information to the public, via Twitter, about service changes

Advises Mobile Service Supervisors and Operators, via radio networks, about service changes

Dispatches and tasks Mobile Supervisors to respond to service related and emergency situations, and dispatches resources to assist;

Authorizes emergency evacuation buses and coordinates the deployment of such units to accident or incident scenes

Conducts investigations by collecting data and preparing reports concerning operator and service related complaints and compliments;

Coordinates escalated call and implements incident escalation protocols;

Implements the EMO and Bomb Threat plans when required

Conducts data collection and analysis

Accurately records all relevant service related information in the database

Utilizes Intelligent Transportation System data collection applications and routines to analyze the performance of individual routes

Provides the Planning and Scheduling Section with data, documentation and recommendations to improve service and general operations

Cultivates and maintains strong customer service relations with the public by providing assistance and responding to public inquiries in a professional and timely manner;

Maintains effective working relationships with other municipal services within the Halifax Regional Municipality;

Implements the Escalation Protocol when required

Promotes a safe work environment;

Enhances labour relations through teamwork and leadership;

Handle confidential information about labor relations

Other duties as assigned

QUALIFICATIONS:

Education & Experience:

Successful completion of Grade 12 or equivalent

Intermediate level proficiency in the use of Microsoft Office applications (Outlook, Word, Excel, PowerPoint)

Two (2) years’ experience in a public transit or transportation operations environment

One (1) year experience as a supervisor, including the following duties:
- Recruitment of personnel
- Performance management
- Scheduling of personnel for work
- Coaching and mentoring
- Work related training

Experience supervising in a unionized environment considered an asset

Demonstrated understanding of current OHS legislation and work practices

Technical / Job Specific Knowledge and Abilities:

Thorough knowledge of transits system, schedules, routings, fare structure, and operational policies and procedures.

Competent knowledge of computerized CAD/ AVL system and skilled in working procedures associated with the Operations Centre and Dispatch Office

Thorough knowledge of radio communication procedures and demonstrated ability to communicate effectively through this media

Strong analytical skills

Proficient communications skills

Security Clearance Requirements: Applicants may be required to complete an employment security screening check

Please note - Testing may be conducted as a component of the selection process to assess technical and job specific knowledge.…


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