Regional Director - Ontario

Location:

Ontario

Job Description:

Position:
Regional Director

Type:
Full-Time, Permanent

Location:

Ontario or Halifax, NS

Reports to:

Vice President, Corporate Store Operations

Pet Valu is Canada’s leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley’s, Total Pet, Paulmac's Pet, Tisol & Chico. Guided by our mission to deliver products, care, expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities.

Reporting to the Vice President of Corporate Store Operations, the Regional Director Corporate Store Operations is responsible for all activities and sales results in the territory assigned. The role ensures that the stores of a designated geographical region meet sales goals and attain profitability for the short and long term by developing a strategy and vision to promote people development, maximum productivity and profitability, business growth, customer service and compliance with company procedures.

Builds and develops a high‑performance District Management team.

• Manage and direct a territory composed of several districts to achieve sales and profit goals
• Manage multiple districts within a region and adjust sales goals and procedures as appropriate for each district
• Lead districts to ensure the customer service model and initiatives are in place and that stores’ sales exceed budgets
• Ensure territory expenses stay within budget
• Monitor sales, KPIs and margin of assigned territory’s stores; develop plans with District Sales Manager and Franchise Business Consultants to improve results
• Ensure incentive plans drive results
• Administration – paperwork, reporting, and coordinating moves/relocations, etc.
• Identify, communicate and implement business opportunities throughout the region to maximize sales, reduce damages, maintain proper animal care and achieve UPT/Average Ring goals
• Ensure that districts maintain solid store operation routines that contribute to maximizing sales, efficiency and profit
• Lead retail business through effective collaboration across key functions:
  Visual Merchandising, Marketing, Human Resources, Finance, Retail Buying Team, Store Design and Retail Operations
• Ensure all districts maintain a brand‑appropriate look in accordance with company direction to provide a high‑quality shopping experience for each customer
• Oversee succession plans for management and key positions throughout the region to build retention and reduce turnover
• Maintain high‑quality customer service by providing the best shopping experience for each customer and ensuring World Class Service is executed
• Analyze reports, communicate appropriate information to District Managers to maximize business opportunities and improve district profit

• College‑level graduate (preferably from a Business, Retail or Marketing program) and/or extensive retail experience
• Minimum of 7 years retail chain experience at a District or multi‑store management level leading 20+ stores in a large retail chain; ideally gained in progressive operations roles
• Strong retail visual merchandising skills
• Demonstrated ability to develop and execute regional strategies, anticipate market trends and translate insights into actionable operating plans that drive performance across multiple locations
• Proven track record of consistently exceeding financial and operational targets within a multi‑site or regional environment
• Experience leading complex, fast‑paced operations, effectively prioritizing and allocating resources (people, budget and infrastructure) to maximize efficiency and results
• Strong experience building and leading high‑performing teams, including full‑cycle hiring, succession planning and talent development across geographically dispersed teams
• Experience establishing clear performance expectations, KPIs and operational metrics; continuously monitor results and implement adjustments to improve outcomes
• Deep…