Regional Operations Manager

Location: Halifax Regional Municipality

Job Description
About Us

Crystal Clean Maintenance is a family-owned company that has proudly served the Maritimes for over 60 years. With a team of more than 250 employees, we are committed to delivering exceptional cleaning and maintenance services while fostering a workplace culture built on accountability, quality, teamwork, and customer satisfaction.

Position Summary

Crystal Clean Maintenance is seeking a hands-on and results-driven Area Manager to oversee daily operations across Nova Scotia. This leadership role is responsible for managing janitorial operations, project work, floor care services including strip and waxing projects, staffing, customer relationships, labor performance, logistics, and service quality across multiple sites.

The ideal candidate is an organized and proactive leader who thrives in a fast-paced environment and can effectively balance project management, operational priorities, and client satisfaction while supporting frontline teams as needed.

Key Responsibilities
Leadership & Team Management

• Lead, support, and hold supervisors and frontline staff accountable to company standards and operational goals
• Provide coaching, training, performance management, and ongoing development to team members
• Ensure compliance with company policies, procedures, and workplace safety standards

Operations & Customer Service

• Oversee daily janitorial operations and specialty project work across multiple sites
• Manage floor care projects including strip and waxing services while maintaining regular janitorial operations
• Maintain high levels of customer satisfaction and account retention
• Resolve escalated customer concerns professionally and promptly
• Conduct regular site inspections to ensure service quality and contract compliance
• Ensure all deficiencies identified through inspections are corrected within 24 hours

Labor & Financial Management

• Monitor and manage labor costs using company systems and scorecards
• Coordinate staffing updates, payroll changes, terminations, and labor-related communication with HR and Administration
• Assist with workforce planning, scheduling, and manpower allocation based on operational requirements and budgets

Logistics & Inventory Management

• Oversee scheduling, route coordination, equipment deployment, and onboarding activities
• Ensure all locations are properly supplied with equipment, inventory, and cleaning materials
• Coordinate monthly inventory counts and supply ordering within approved budgets

Safety & Compliance

• Maintain health and safety standards across all assigned locations
• Identify operational, maintenance, or safety concerns and implement corrective actions as required

Requirements

Qualifications

• Previous experience in operations management, janitorial management, or leadership roles preferred
• Experience managing project work, including floor stripping and waxing operations
• Strong leadership, organizational, and communication skills
• Ability to manage multiple sites, projects, and priorities simultaneously
• Experience with scheduling, labor management, and team supervision
• Strong problem-solving and conflict-resolution abilities
• Ability to work independently and make sound operational decisions
• Valid Class 5 Nova Scotia driver’s license with no restrictions required
• Must be able to provide a clean driver’s abstract upon hiring
• Ability to pass a Federal criminal background check

Physical Requirements

• Ability to lift, stand, bend, and travel between work sites as required
• Willingness to assist operationally at sites when needed

Benefits

What We Offer

• Competitive salary
• Company vehicle provided
• Company phone and laptop
• Gas card
• Extended health benefits after eligibility period
• Supportive and team-oriented work environment
• Opportunities for career growth and advancement

Crystal Clean Maintenance is proud to be an equal opportunity employer.

Requirements
Legally able to obtain employment in Canada. Detail oriented. Friendly and Professional. Able to work in a team-oriented environment. Desire to learn, seek new challenges and take on additional responsibilities. Reasoning ability. Good common sense with ability to solve practical problems. Identify potential safety or maintenance issues. Communicate them to your supervisor. Comply with all safety policies and procedures relating to performance of tasks Use of products or supplies and incident reporting.

Language Skills Ability to communicate effectively in English Understand and follow directions in English.