National Strategic Accounts Lead Job Halifax area,Nova Scotia Canada,Management

National Strategic Accounts Lead Wanted!

The National Strategic Accounts Lead is accountable for the retention, growth, and overall performance of Coverdale’s national strategic accounts. This role provides strategic and operational oversight for a defined portfolio of high-value accounts and programs, ensuring exceptional partner experience, strong program health, achievement of contractual and internal KPIs, and delivery against financial targets. The Lead serves as the senior accountable owner and escalation point for strategic account partners, leads national business reviews, and drives cross-functional alignment with Coverdale leadership and operational teams, while partnering with adjacent BioScript divisions and internal stakeholders as required.

This role operates at a director-equivalent level of accountability through enterprise-wide governance, KPI ownership, and financial stewardship for assigned accounts.

Why You’ll Love It Here:

Purpose-Driven Impact: At Coverdale Clinics, we are committed to delivering exceptional partner and patient experiences. In this role, you’ll directly influence account performance, strengthen strategic partnerships, and drive programs that improve patient access, service quality, and overall outcomes.

Growth That Matters
:
Ongoing development, cross-functional collaboration, and exposure to enterprise-level strategy are part of our DNA. You’ll grow your expertise in strategic account management, lead high-value partnerships, and shape business growth through data-driven insights and execution.

Work-Life Harmony: We believe in balance. This role offers a flexible, dynamic work environment that supports both independent focus and collaboration, enabling you to effectively manage priorities while maintaining balance outside of work.

Hear from Our People:

What & Where: Full-Time, Permanent & Ontario/Eastern Canada

Closing Date: June 11, 2026

Your Mission:

National Key Account Ownership (Retention, Growth, Governance)

Act as the national senior relationship owner and escalation point for select strategic account partners (pharma, institutional, and other industry partners as applicable).

Establish and execute annual account plans, including growth strategies, joint priorities, and service roadmaps aligned to Coverdale and partner objectives.

Lead quarterly and/or bi-annual business reviews (QBRs) and executive sponsor meetings; translate performance data into insights, decisions, and actions.

Drive account retention through proactive risk identification, issue resolution leadership, and structured partner communications.

Program Health, Performance, and KPI Accountability

Own program health for key accounts, including service performance, clinical/operational quality, patient experience inputs, and contractual compliance.

Accountable for defining, monitoring, and improving program KPIs and performance dashboards in partnership with Operations and Analytics/Reporting resources.

Ensure timely development and execution of corrective action plans when KPIs and/or service levels trend off-target.

Ensure delivery aligns to partner requirements, quality guidelines, and applicable regulatory expectations (including adverse event and product quality complaint reporting pathways as required).

Financial Ownership and Commercial Discipline

Own account financial performance, including profitability assessments, and variance explanations for assigned portfolio.

Partner with Finance and operational leaders to establish targets, track performance, and implement actions to improve margin and cost-to-serve.

Cross-Functional Leadership (Coverdale + BioScript)

Build strong, collaborative working relationships with Coverdale leadership and operational teams to ensure alignment between partner commitments and execution at the clinic/network level.

Work cross-functionally with other parts of Coverdale and BioScript (e.g., patient programs, pharmacy, logistics, business development/commercial, quality/compliance, and technology) to enable integrated solutions for partners.

Provide clear, senior-level stakeholder management across competing priorities, urgencies, and escalations.

Growth Enablement and…