Area Manager, Management Operations Manager

Indigo Park is looking for an Area Manager in Halifax. The Area Manager will be responsible for the coordination and day‑to‑day management of all functions (staffing, equipment, overall operations). The Area Manager supports senior management in the budget development process and manages programs to ensure the successful development, maintenance, and enhancement of client/customer relationships.

Why Join Indigo?

We believe in recognizing and rewarding excellent performance

We believe in employee empowerment

We believe that diversity is a means of success

What Would You Be Doing?
Administration

Manage the parking locations under his/her responsibility, under our mandate as set out in the management or lease agreement.

Ensure that the needs of each client are met promptly and with a high degree of accuracy.

Manage all internal/external policies for each location

Manage all service contracts related to each parking location, under his/her responsibility

Assist the General Manager and Operations Manager with the annual budgets for each parking location

Attend client meetings with Operations Manager and General Manager

Review monthly revenue reports with the Operations Manager

Prepare purchase orders and approve invoices for each parking location

Conduct regular rate surveys to ensure each location remains competitive

Manage all personal injury and damage claims for each parking location under his/her responsibility

Ensure that Acthe counting Dept has all necessary information (on time) to prepare client invoices for labor and management services

Operations

Establish and maintain proper operational procedures (Operations Manual) for each location.

Analyze each operation with a focus on improving service and efficiency

Coordinate with Supervisors daily, to ensure proper operation of each location

Assist the Operations Manager and General Manager in maximizing overall revenues for each location

Establish and maintain proper staffing levels for each location

Conduct regular, on‑site training of staff, to ensure all internal/external policies are being adhered to (uniform, lot conditions, customer service, etc.)

Coordinate with Supervisors for regular lot audits (revenue and operational)

Coordinate with Supervisors (and Operations Manager) on the annual distribution of client hangtags.

Manage A/R (with help from service coordinator) for each location

Human Resources

Manage and supervise the daily activities of the Supervisors

Ensure that hiring policies are followed for each employee

Review with the Operations Manager all terminations for field staff, and ensure prior approval from the General Manager

Conduct annual performance reviews of Supervisors, and semi‑annual reviews of field staff

Conduct interviews regularly for current and future staffing requirements

Take disciplinary measures when and where required, with staff

Approve and submit all payroll for field staff

What Are We Looking For?

College diploma and/or a minimum of 3 years of operational and management experience

Demonstrated ability to understand and report on P & L statements

Excellent verbal and written communication skills

Strong business and operational acumen

Excellent interpersonal skills

Strong analytical skills

Strong skills in Excel and Power Point

Ability to learn on the job

The ideal candidate should be available from Monday to Friday during the day and occasionally evenings and weekends when required.

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code.

Accommodations are available on request in relation to the materials or processes.

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