Job Description & How to Apply Below
9-3601 Joseph Howe Drive, Halifax, Nova Scotia, B3L 4H8
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk‑in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.
We’re committed to building a talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is important?
The Director, Pharmacy Operations, will oversee the operations of Pharmacies in their respective region. Their role is to coach, develop and train pharmacy teams and actively drive the success of the pharmacy while ensuring a safe and effective pharmacy practice that provides exceptional patient care. The Director must have a passion for the business, solid operational experience and a desire to make a difference by helping colleagues develop their skills, build accountability, drive results and provide a positive customer experience.
Primary Responsibilities
Act as a liaison facilitating effective collaboration and communication with key stakeholders and ensure that national pharmacy standards and processes are implemented and sustained.
Proactively plan weekly activities and store visits based on key business priorities.
Partner with Pharmacy Teams to share insights into the competitive landscape (market share, volumes, programs, promotions, pharmacy talent).
Monitor and review weekly projections and store labour management process with Pharmacy Manager to ensure proper allocation of hours and task management.
Execute business initiatives and ensure Pharmacies are equipped and prepared to implement, identifying any gaps and reporting back to the program administrator.
Build relationships and partner with stakeholders, such as District Managers and Store Managers/Franchisees, to ensure appropriate knowledge and understanding of business initiatives and important pharmacy items.
Work closely with the Store Manager/Franchisee/Labour Relations partner when dealing with disciplinary matters or other matters related to unionized colleagues, leveraging Pharmacy Manager to partner with counterparts as appropriate.
Collaborate with HR partner to actively build and manage talent, addressing underperforming colleagues, and participating in the recruitment process through interviews and identifying suitable candidates.
Support new pharmacy manager training and regularly follows up during the applicable probationary period and thereafter to ensure a successful onboarding.
Promote and support the execution of Patient Care Services and follow-up on medication incidents.
Investigate, understand, review and identify critical financial metrics such as labour, inventory, growth opportunities, etc.
Maintain budget shrink initiatives, manage returns and credits to suppliers, transmittals, inventory, third party and detailed follow‑up of dispensary operations.
Ensure compliance with provincial and federal pharmacy regulations as well as standard operating procedures and policies.
Strive for continuous improvement in sales and script growth and maintain a thorough understanding of the competitive landscape.
Qualifications
Bachelor of Science, Pharmacy (or equivalent) considered an asset.
Licensed Pharmacist in your respective Province.
Registered Pharmacist with at least 5 years of experience in Pharmacy Operations or Management.
3‑7 years of progressive, management related experience.
Solid understanding of Pharmacy landscape and retail industry.
Operational experience, preferably in multi–locations.
Excellent understanding of store processes.
Strong interpersonal and people‑management skills; ability to motivate a team.
Demonstrated skills in relationship building and influencing to achieve results.
Strong leadership, coaching and mentoring skills required.
Strong verbal and written communication skills.
Regular travel is required, often requiring overnight stays.
Ability to thrive in a…
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