Halifax Manager, Benefits Administration

Join Manulife as a Manager for the Admin Advantage Operations team in Halifax, Nova Scotia, and play a crucial role in enhancing client benefits administration. Experience a hybrid work model while making a significant impact.

You will lead a motivated team dedicated to delivering exceptional benefits administration services to large corporate clients. This role requires you to coordinate operations, provide leadership, and ensure continuous improvement. If creating innovative solutions in a fast-paced environment excites you, apply now.

Key Responsibilities:

• Lead operations team to meet quality and service goals

• Build a cohesive team through recruiting and coaching

• Address escalated client and member issues effectively

• Develop action plans based on client feedback

• Manage operational scheduling and global coordination

Requirements:

• Strong leadership experience in enhancing team effectiveness

• Excellent resource management and scheduling capabilities

• Familiarity with Group Benefits and client Service Level Agreements

• Proficient in Office 365

• Strategic thinker with strong communication skills

Deliver exceptional service and lead the Admin Advantage team at Manulife in Halifax.
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