Associate Housing Manager YWCA

Title:

Associate Housing Manager

Department:  Supportive Housing and Homelessness

Reports to:

Director of Supportive Housing and Homelessness

Status:  Full-Time (37.5 hours / week)

Location:

Halifax, NS

Program Overview
The Associate Housing Manager provides operational leadership, people management, and program oversight across assigned housing programs within YWCA Halifax. This role bridges strategic direction and day‑to‑day operations, ensuring high‑quality, trauma‑informed, participant‑centered housing services that align with YWCA Halifax’s mission, values, EDIRA commitments, and funding obligations. The Associate Housing Manager is responsible for staff supervision, risk management, program performance, policy implementation, and cross‑departmental coordination.

The role operates in close partnership with the Director of Supportive Housing and Homelessness and plays a key leadership role during periods of growth, change, and organizational restructuring.

Essential Duties of Position
Program Management

Oversee the day‑to‑day operations of assigned housing programs, ensuring safe, consistent, and high‑quality service delivery

Develop, implement, revise, and report on program work plans and outcomes

Ensure compliance with YWCA Halifax policies, licensing standards, and funder requirements

Translate strategic priorities and funding requirements into operational plans and work plans

Identify and manage program risks, including participant, staff, and facility safety

Ensure quality and innovation through evaluation and best‑practice research

Support the implementation of new housing models, program transitions, and restructuring initiatives

Monitor program performance, outcomes, and service quality, addressing gaps proactively

Contribute to the development, review, and implementation of policies, procedures, and SOPs

Reporting and Financial Administration

Monitor program revenues and expenditures to ensure operations remain within approved budgets

Provide financial reporting, projections, and support funder reporting as required

Support development of funding proposals in coordination with the Director

Support data collection, reporting, and documentation aligned with funding and organizational requirements

Contribute to reports, briefings, and summaries for senior leadership and the Board as required

Supervisory Responsibilities

Directly supervise Housing Team Leads and/or Coordinators, providing coaching, performance feedback, and accountability

Support staff development using trauma‑informed, strength‑based, and equity‑centered leadership practices

Ensure compliance with YWCA HR policies and procedures, funder agreements, and legislative requirements

Maintain confidential and complete personnel files

Support staff wellness and professional development

Foster psychologically safe, inclusive, and collaborative team environments

Clinical and Service Oversight

Provide leadership on clinical frameworks, assessment, safety planning, and care planning

Support integration of mental health services

Provide leadership during critical incidents, emergencies, and complex participant situations

Identify, assess, and mitigate operational, staffing, and participant‑related risks

Ensure documentation and information‑sharing standards are met

Community Partnerships and Advocacy

Work collaboratively with internal departments including Facilities, Finance, HR, Safer Spaces, Childcare, and Community Programs

Support communication and coordination with external partners, funders, and system stakeholders

Collaborate with child welfare, justice, health, education, and community agencies

Participate in community and sector committees and working groups

Support YWCA Halifax advocacy activities

Other Duties

Serve as a member of YWCA Halifax management and internal committees

Advance the vision and mission of YWCA Halifax

Maintain files, information systems, and databases related to areas of responsibility

Provide on‑call or emergency support as required

Other duties as delegated by the Director of Housing and Properties

Qualifications and Experience

Undergraduate degree in Social Work (with registration), Child and Youth Care, Psychology, Health Promotion, or equivalent combination of education and experience

Minimum three (3) years program management and staff supervision experience

Experience in residential or housing programs serving children and/or youth

Experience working with youth in care and youth impacted by sexual exploitation and human trafficking

Strong administrative, organizational, and digital literacy skills

Demonstrated ability to work independently and in a team environment

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