Senior Client Success Manager Leading Microsoft Engagements

Lead client success initiatives as a Senior Client Success Manager focused on Microsoft Business Applications. Ensure exceptional delivery and governance across a variety of projects while creating value for stakeholders.

This leadership role requires strategic oversight of client success, including managing relationships with senior stakeholders and guiding a team of Client Success Managers. Your responsibilities involve establishing operational excellence, mitigating risks, and tracking performance metrics to ensure high satisfaction and compliance. A strong advisory presence will be crucial for driving client outcomes.

Key Responsibilities:

• Establish strategic client success frameworks

• Oversee end-to-end delivery for Microsoft engagements

• Maintain portfolio financial management and accountability

• Develop and mentor team leaders for success

• Implement continuous improvement initiatives

Requirements:

• 8–12+ years in Client Success or related fields

• Expertise in Microsoft Dynamics 365 or Net Suite

• Experience leading high-performance teams

• Strong financial acumen in project delivery

• Exceptional communication and influence skills

Leverage your leadership abilities to cultivate lasting client relationships and guide successful outcomes, ensuring that operational standards are met and exceeded.
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