Marketing Transformation Manager

Position: Marketing Transformation Manager at EY
Lead the future of marketing and loyalty with EY as a Marketing Transformation Manager. Drive innovative projects in AI, customer engagement, and strategic growth across Canada.

As a pivotal figure in EY's Marketing Transformation & Loyalty, you will manage cross-functional teams and daily customer interactions to ensure superior experiences. With a strong focus on marketing innovation, AI optimization, and branding strategies, your role is vital to delivering client solutions that unlock value and scale. Leverage your expertise in Financial Services and Retail to collaborate with global teams and drive impactful changes.

Key Responsibilities:

• Manage operations for seamless customer interactions

• Lead cross-functional teams and client strategy implementations

• Analyze engagement metrics for growth opportunities

• Support transformation program development aligned with objectives

• Establish KPIs for service excellence and recommend improvements

Requirements:

• 10+ years in Marketing leadership roles

• Experience in large-scale transformation projects

• Strong analytical and communication skills

• Familiarity with AI and digital transformation tools

• Knowledge of compliance and regulatory requirements

Convey your marketing and loyalty expertise to shape innovative strategies at EY as you lead impactful transformation initiatives.
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