Service Operations Manager at Lucid

Elevate Lucid's service excellence as a Service Operations Manager. This key role involves team leadership and ensuring top-notch customer experiences in a fast-paced environment.

As the Service Operations Manager at Lucid Motors, you will assist the Service Manager with daily operations, motivating a team to achieve service excellence. You will ensure completed work orders are accurate while fostering a culture of continuous improvement. Candidates should have strong leadership skills coupled with extensive automotive service experience to thrive in this pivotal position.

Key Responsibilities:

• Develop and manage team performance and training programs

• Ensure timely fills for all team positions

• Maintain the highest level of customer service standards

• Manage timecards and assist in administrative tasks

• Perform quality checks on vehicle repairs

Requirements:

• 5+ years in varied automotive service roles

• Experience in performance management and engagement

• Strong ability to analyze internal reports

• Proven customer service excellence track record

• Willingness to assist in vehicle repairs as needed

Join Lucid Motors and help craft a premier service experience for our clients.
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