Supervisor - Client Services

Government of Yukon ->
Yukon Housing Corporation - Housing Operations

Location

Whitehorse, YT Y1A 2C6 CA (Primary)

Job Type

Permanent

End Date

Full/Part Time

Full-time

Standard Hours Bi-weekly

75

Classification

AR13

$81,258.00 - $94,165.00

Union

YEU

Days Off

As Per Rotation

Travel

10%

Admissibility

Open to all Candidates, Preference
- Canadian Indigenous Ancestry, Preference
- Yukon First Nations ancestry

This competition is open to all candidates who meet the above noted Admissibility. A hiring preference will apply for qualified candidates of Canadian Indigenous ancestry, with a priority for qualified Yukon First Nation candidates. This initiative is in support of Yukon government's goal for a representative public service. For more information on the hiring preference visit  .

Job Summary and Requirements

Who we are…

YHC's vision:
To create healthy homes and communities to support Yukoners' wellbeing and life opportunities.

YHC's mission:
To provide Yukoners with stable, affordable, quality housing that creates opportunity and builds community.

Improving the client experience :
We are committed to continually assessing Yukoners' housing needs and providing responsive solutions that build connection and community.

Strengthening community wellbeing :
We believe in empowering Yukoners by providing a wider range of housing options and helping create a sense of home that supports their wellbeing.

Improving the provider experience :
We will lead a strong housing sector with partners who have shared values, driving better outcomes and a healthier future for Yukoners.

Building a sustainable future :
We will demonstrate how our annual investments are achieving intended results and improving the wellbeing of Yukoners.

The opportunity…

This is a permanent, full-time position, working 75 hours bi-weekly.

The Housing Operations branch plays a critical role in ensuring effective management of over 900 community housing units across 14 communities, territory wide. The branch is responsible for the day-to-day operations related to community housing, including lease management, rent collection, and support services to tenants to help them maintain their tenancies successfully.

Reporting to the Manager, Housing Programs this position provides leadership and oversight of the client service function ensuring consistent, high-quality service delivery across the organization, including in communities outside Whitehorse. The position establishes and monitors client service standards, supports staff development and performance, and collaborates with internal branches and external partners to support effective program delivery. The role serves as an escalation point for complex client inquiries and complaints, applying trauma-informed and culturally sensitive approaches to resolve issues.

The role also supports the implementation of new programs, policies and systems, oversees administrative and financial processes related to Tenancy Supports programs, and manages secure access to confidential income information required to assess eligibility and calculate rent.

Please submit your resume clearly demonstrating how you meet the following qualifications. Selection for further consideration will be based solely on the information you provide in your resume. For more information on how to prepare and submit your resume visit this resource page on

• Post-secondary education in social services, business administration or a related discipline
• Experience supervising client service teams preferably including coordinating work across multiple locations
• Experience overseeing the financial administration of programs, including monitoring payments, financial controls or budgeting processes
• Experience applying legislation and/or policies to administer programs
• Experience leading or improving client service delivery, including developing or implementing service standards, operational processes or continuous improvement initiatives
• Experience responding to or resolving complex or escalated client issues

Candidates who have education, training and/or experience equivalent to the essential qualifications listed above will be equally considered.

Candidates should have may be assessed on the following:

• Ability to apply trauma-informed, culturally safe and client-centred approaches when supporting clients.
• Sound judgement and decision-making skills
• Strong verbal and written communication skills
• Highly collaborative and able to build relationships
• Can work independently and flexibly in an environment that requires continuous monitoring and reprioritizing of priorities

For more information about this position, please contact Paul Zylstra, Director, Tenancy Supports at  or .

For more information regarding the recruitment process, please contact Nicole Rowett, Manager, Human Resources, at  or .