Job Description & How to Apply Below
Join the Dilawri Group as an Automotive Service Manager, where you’ll lead a dedicated team and enhance customer service quality. This role emphasizes operational efficiency and staff empowerment.
As the Service Manager, you will be responsible for daily operations, technician oversight, and ensuring customer satisfaction standards are met. Your leadership will motivate the team while managing workflow productivity and implementing training programs. Strong communication skills and experience in conflict resolution are essential for this role.
Key Responsibilities:
• Manage service operation workflow and efficiency
• Ensure safety and quality standards in operations
• Communicate monthly branch satisfaction results to technicians
• Recruit and retain top service department talent
• Develop annual service plans and financial forecasts
Requirements:
• Proven experience leading service teams
• Strong analytical skills for financial management
• Capability in handling customer concerns professionally
• Familiarity with service management technology
• Automotive repair knowledge and warranty understanding
Lead your team to deliver exceptional service at Dilawri, where integrity and innovation are paramount.
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