Customer Success Coordinator

Salary Range: $45,000.00 To $55,000.00 Annually

It’s an exciting time to be a part of the RFNOW team as we build out fibre networks to deliver high speed internet connectivity and telecommunications services to customers in rural Manitoba and Saskatchewan. RFNOW Inc. is a dynamic and growing telecommunications company providing fiber optic high‑speed internet, voice and data services to residential, commercial and First Nations communities. If you excel in a high‑energy and high‑performance culture where opportunities to learn, innovate and serve customers with excellence happen every day, then we want to talk to you!

RFNOW Inc. is seeking an organized, detail‑oriented, and customer‑focused Customer Success Coordinator (First Nations and Commercial Accounts). This role will support the sales team in the acquisition of new clients by managing sales administration processes, coordinating customer engagements and ensuring the seamless delivery of telecommunications services to commercial customers including First Nations communities and other valued clients.

This role is for someone who enjoys managing timelines and coordinating with others, works well with different teams, can problem‑solve and has a keen eye for detail. You will play an important and active role in the coordination of our sales and construction teams with commercial accounts, and especially on First Nation community builds, as well as work within our CRM and billing systems, with Excel spreadsheets, Google Earth, and other software applications.

From time to time, you may be assigned special projects and will support the sales team at community events, trade shows, and conferences.

• Sales Administration:
  Collaborate with the sales team to support the administration of commercial and First Nation customer sales processes. Maintaining accurate customer information in the CRM system, tracking sales leads and generating sales reports to analyze performance, etc.
• Sales Project Administration:
  Assist in special projects and sales campaigns targeting commercial and First Nations customers. Specifically, serve as the contract administrator for First Nations, ensuring accurate data entry into our CRM system and master funnel and the efficient and timely delivery of this information to our design and construction teams. Track and monitor project deliverables and deadlines to ensure customer commitments are met.
• Vendor Results Reporting and Reconciliation:
  Tracking, reporting and reconciliation of First Nations external vendor sales for calculation of commissions and timely payment of such.
• Sales Proposal Preparation:
  Assist the sales team in the preparation of sales proposals, contracts, and service agreements.
• Sales Reporting and KPIs:
  Develop and distribute daily, week, and monthly sales reports to track sales performance and customer activity.
• Internal Department Coordination with Sales:
  Act as a liaison between the customer and internal departments (i.e. billing, support, technical) to address client inquiries, troubleshoot issues, and coordinate with internal technical and support teams to resolve customers’ service requests. Coordinate the communication of installation schedules and service activation timelines with internal teams and customers to ensure the customer remains informed and expectations are met.
• Customer Support:
  Respond to customer inquiries and assign new leads and opportunities to the appropriate channel/sales rep.
• Community Events:
  Work closely with the marketing team to book and staff community events targeting commercial and First Nations accounts and ensure promotional materials are ready and in place. Where requested, there may be occasional requirements to attend such community events to help with set up and operation.
• Process Documentation:
  Develop and maintain up‑to‑date commercial sales process documentation and mapping.
• Miscellaneous:
  Other duties and responsibilities as assigned.

• Post‑secondary education in Business Administration, Project Management, or a related field preferred.
• 3+ years of…