Sales Support Specialist

R Sales Support Specialist (Open)

Location:

Rancho Cordova, CA (Regional Office) - Cust. installations

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

• Target Hiring Range: $25.00 - $27.00
• Monday - Friday, Daytime hours.
• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: We offer a 14-week paid child birth benefit to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment.

Recruiter:
Josselyn Suarez / J /

The primary objective of this position is to provide an excellent and comprehensive support to the outside sales force. This position will act as the liaison for the sales representatives and other internal departments, such as accounts receivable, customer service, operations and branch associates. The core responsibilities you will contribute to include submitting quotes, tracking orders and deliveries, entering and updating contracted pricing, and providing timely research/resolution to customer issues and requests for information.

• Foster an excellent level of customer service by assisting sales force via telephone, email, fax, or in person.
• Guide and support incoming telephone and email orders/inquires in a professional manner.
• Daily communication with sales force personnel regarding quotes, order status, deliveries, back orders and issues pending.
• Complete customer follow up on quotes, inquiries, order status (expedite orders), deliveries and issues resolved.
• Has daily communication with the sales force regarding quotes, order status, deliveries, back orders and/or any pending order issues.
• May be requested to participate in special projects relating to pricing, inventory, or sales to align the needs of the customer with the direction and policy of Airgas.
• Participates in product knowledge and vendor trainings to present new products to customers to increase their awareness of our market segments.
• We welcome your flexibility to support any reasonable work request that falls within your qualifications but not specifically described.

Required Qualifications

• High School Diploma or equivalent
• A proven track record in cultivating customer relationships and managing high-volume communication.
• Strong skills in crafting correspondence and routine reports.
• A natural passion for supporting and connecting with customers.
• Must be able to contribute meaningfully in a deadline-oriented environment and show a strong aptitude in organizing and prioritizing multiple work assignments. Strong skills in fostering alignment and building relationships across diverse groups at all organizational levels.

Preferred Qualifications

• Brings 3 years of collaborative administrative experience supporting a sales staff
• Knowledge of welding, industrial gases, and safety equipment applications is a welcomed asset.
• G-Suite (Google Applications) experience is helpful
• SAP knowledge is a welcomed asset
• Exceptional skills in crafting clear communication and fostering understanding; well organized; collaborative problem-solving; strong service orientation; strong interpersonal skills and ability to influence, thrive both in self-directed tasks and as a collaborative partner within a team.

Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients,…