Mid-Market Account Manager at Workleap

Elevate customer relations as a Mid-Market Account Manager with Workleap on a 12-month contract. Drive renewals and partnerships, ensuring client satisfaction and growth.

In this crucial contract role, you will manage a portfolio of accounts, focusing on their renewal and value expansion. Your experience in commercial conversations will be key in nurturing relationships, while your use of tools like Hub Spot and AI will streamline operations. With a customer-first mentality, you will collaborate within a supportive team at a rapidly scaling company.

Key Responsibilities:

• Protect and grow a book of accounts through renewal conversations

• Drive pricing migration discussions with customers

• Promote multi-module adoption of Workleap products

• Manage churn risk through proactive communication strategies

• Maintain an accurate Hub Spot pipeline reflecting account realities

Requirements:

• 2+ years in an AM or CSM role with a renewal quota

• Managed an ARR book of $1M–$5M

• Proven ability to handle tough commercial conversations

• Strong CRM hygiene and pipeline discipline

• Experience using AI tools for account management

Become a pivotal part of Workleap's journey towards comprehensive customer solutions.
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