Practice Consultant Executive

Salary Range: $75,000.00 To $95,000.00 Annually

Position Summary:

The Practice Consultant (PC) Executive role is a hybrid role focusing on customer satisfaction, retention of existing customers as well as new customers. This role is to support relationships with existing Accuro EMR users to promote new services that add value to clinics. These services are most often sold under a software as a service model but can extend to one-time services.

QHR expects that all services offered to clinics will have a return on the investment helping clinics maximize efficiency and improve the quality of care delivered. The inside salesperson will be responsible for understanding different clinic workflows including specialists and general practice to properly find the fit between services and users who will benefit the most from use of the service.

This is primarily an outbound sales calling role with some direct in person visits. You will work with healthcare organizations to ensure they are using the right suite of QHR technology solutions so that they may function optimally. The job is focused on delivering a first-rate customer experience and retention while driving additional new sales opportunities through Accuro customer prospecting within the assigned territory.

Competencies Critical for Success:

Strong Relationship Management Skills - Highly collaborative with the ability to quickly establish credibility internally and externally, demonstrating a high level of tact, polish, confidence and humility along with strong communication skills.

Influencing and Relationship Management Skills - A highly collaborative leader who is able to quickly establish credibility at all levels of the organization, demonstrating a high level of intellect, polish, maturity, confidence, and humility.

Primary Responsibilities:

Build strong relationships with customers/prospects through remote and in-person presence within the assigned territory that focusses on increasing efficiencies via Accuro EMR, Accuro Engage and other optional add on services

Attend Meetings as required to keep current on provincial initiatives in relation to Accuro and QHR customers

Works with area EMR sales representative as needed to support acquiring new customers

Follows up regularly with clinics post go live

Attending Accuro user conferences and medical conferences to meet with Accuro users and promote services

Gather market feedback on services to help guide product roadmaps

Gather client feedback on new services being considered for the market

Target key Accuro EMR customers for in-person account management activities, customer retention, upsell and referral generation opportunities

Achieving quarterly targets that will focus on client retention and engagement, as well as sales

Provide how-to and tips & tricks support during remote and in person site visits with Accuro customers

Grow customers’ depth of understanding and utility of products by coordinating training on new and existing features

Identify possible opportunities for further adoption and integration of QHR products and services within current customer’s base

Support the roll out and adoption of new product initiatives to QHR’s existing customer base

Create customer advocates to assist the Sales Account Executive in generating references and referrals

In territory lead generation through cold calling and customer referrals within territory Accuro customers

Input and maintain the QHR CRM system () with up-to-date communications, conversations, and correspondence with customers

Liaise with the Customer Satisfaction Team (or delegate) to handle customer escalations

Engage clients who have submitted Termination of Services (TOS) to try and keep them as clients

Be the prime account manager in the territory.

Day-to-day activities:

Target key high value/strategic Accuro EMR customers for in-person account reviews.

Following up with existing QHR customers to ensure full engagement with products they are using – with a focus on in-person meetings.

Identify training gaps that could be leading to suboptimal experience and deliver tips and tricks or coordinate a tailored training package.

When new releases of Products…