At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Job Title: Technical Services Manager
Location: Canada
Travel expectations: 80% travel
As a Technical Services Manager, you will be a vital team member responsible for leading the deployment of network, hardware, and software solutions for Axon's Fleet systems. This post-sale, customer-facing, front-line role requires efficiency in deployment, management of third-party installations, and ensuring an exceptional customer experience and continued support.
What You’ll Do- Lead and coordinate Fleet installations, ensuring efficiency and a positive customer experience.
- Keep 3rd party installers and Axon customers updated on installation status through daily reports and stand-up meetings.
- Ensure regular and reliable attendance, demonstrating commitment to work responsibilities.
- Deploy hardware and software solutions in a dynamic environment with minimal assistance.
- Exhibit flexibility to undertake additional projects and adapt to evolving priorities.
- Provide guidance to customers on optimal hardware placement, tailoring solutions to enhance workflows and ensure compliant data collection.
- Develop accurate installation diagrams and thorough documentation for implemented solutions.
- Provide administrative support for vendor setup, clearances, tracking, and maintenance of work orders
- Engage with key technology decision-makers post-sale.
- Conduct training sessions for both technical and non-technical staff on the use of Axon Fleet and Interview solutions.
- Train customer technical and non-technical staff and 12V low-voltage sub-contractors on proper installation and use of Axon hardware and software components.
Technical Acumen:
- Strong experience with IP networking and connected devices, including configuration and troubleshooting across Layer 2, TCP/IP, LAN, WAN, VPN, and wireless environments.
- Ability to quickly identify and resolve network connectivity issues involving routers, modems, gateways, access points, and edge devices.
- Solid understanding of core networking principles, including switching, routing, VLANs, DHCP, DNS, and physical layer infrastructure.
- Experience with remote and mobile networking technologies, such as Cradlepoint or similar solutions, is highly valued.
- Familiarity with data communications, WAN access methods, wireless technologies, and local network infrastructure in distributed or field-based environments.
- Strong troubleshooting skills across network-connected hardware and communications systems.
- Exposure to low-voltage / 12V electrical systems is an asset, including basic wiring, DC circuit fundamentals, relays, fuses, and power distribution.
- Familiarity with vehicle electrical or communication systems such as CAN bus, LIN bus, auxiliary battery systems, lighting, or siren integrations is considered a nice to have.
- Ability to read wiring diagrams and support equipment installation or fault isolation is beneficial.
Other
Qualifications:
- Experience with law enforcement agencies is highly valued.
- Ability to work safely and skilfully with hand tools.
- Proven team leadership skills, supporting customers and third parties to achieve objectives.
- Previous experience in leading a team or contractors on multiple projects with successful outcomes.
- Exceptional communication skills, professionalism, and ability to work both within a team and independently.
- Strong critical thinking and problem-solving skills.
- Desire to work with a team or visit clients in person weekly. (Candidates must reside within reasonable proximity to a major airport.)
- French speaking is an asset but not required
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and…
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