Utility Billing Specialist

Utility Billing Specialist

Performs lead worker, technical, and analytical work coordinating the department's customer service and utilities operations for water, sanitation, sewer, stormwater and parking meter services. Primary service areas include water meter and sanitation accounts maintenance, accurate and timely billing operations, permit verifications for new installations and demolitions, parking revenue management and liens processing. Work is performed under limited supervision with considerable latitude for the use of initiative and independent judgment.

High school diploma or GED; supplemented by three or more years directly related and progressively responsible experience in utility billing and customer service functions; or an equivalent combination of education, certification, training and/or experience. Must have National Incident Management System (NIMS) certification (level to be determined by job classification requirements) or obtain within one year of employment. In addition to meeting the minimum qualifications listed above, an individual must be able to perform each of the established essential functions in order to perform this job successfully.

We believe City employees to be our most valuable asset. To attract and retain the best employees, we offer a competitive salary and benefits package which includes training, educational assistance, performance appraisal and a merit program. The following are included as part of the City's Full Time General Employee's Benefits Package:

• Health Insurance
• Health Reimbursement Arrangement (HRA)
• Dental Insurance
• Vision Program
• Basic Term Life Insurance
• Supplemental Life Insurance
• FRS Retirement Plan
• Long Term Disability
• Discounted Supplemental Insurances
• Voluntary 401(a) Match Plan
• 457 Deferred Compensation Plan
• Roth IRA
• Tax Deferred 125 Plans
• Paid Holidays
• Paid Vacation Days
• Paid Sick Leave / Family Sick Leave
• 4-Day Workweek
• Educational Reimbursement Program
• Direct Deposit
• Employee Assistance Program
• Credit Union
• Sick Leave Buy-Back
• Self Care Days
• Paid Parental Leave

Insurance Benefits

Health Insurance:
The City provides employees with health insurance benefits through Aetna Health Care Plan. The City pays 100% of the premium cost for employee and 70% for dependent(s).

Health Reimbursement Arrangement (HRA):
The City provides General Employees with a Health Reimbursement Arrangement account to help cover the cost of the annual health insurance deductible. The monies are not taxable, are pre-funded by the City and can be used to pay any qualified in-network medical deductible or prescription copays that are incurred under the medical plan. Depending on the health insurance plan election you make, the City contributes either $2,000, $3,000 or $4,000 to your HRA account on a Fiscal Year basis.

The HRA funds are not rolled over from year to year and cannot be used for dental or vision.

Dental Insurance:
The City provides employees with dental insurance through Aetna Dental, of which two options (Dental DMO and Dental PPO) are offered. The City pays $5.00 per month towards dental coverage premium.

Vision Program:
Vision coverage on routine eye exams, eyeglasses and contact lenses is available through Aetna Health Care. The City pays 100% coverage for employee only.

Life Insurance / Accidental Death and Dismemberment Insurance:
The City provides all full-time employees with $50,000 in term life insurance. There is no cost to employees for this benefit.

Supplemental Life Insurance / Supplemental AD&D Insurance:
Employees may purchase supplemental term life insurance up to $500,000 on an individual-choice basis with premiums based on age.

Discounted Supplemental Insurances:
Several supplemental insurances are offered through AFLAC at discounted rates for City employees. Plans include:
Accident;
Cancer;
Critical Care Coverage;
Hospital Confinement Protection; and Short-Term Disability.

Hospital Indemnity Plan: A voluntary Hospital Indemnity Plan is offered through Aetna Health Care Plan that pays you benefits when you are confined to a hospital, whether for planned or unplanned reasons, as well as for other medical services.

Retirement/Savings Accounts

Florida Retirement System:
Participation in the Florida Retirement System (FRS) is mandatory for all eligible General employees. The FRS offers eligible employees an option between a Pension Plan and an Investment Plan. General Employees are classified in the Regular Service Class and as of July 1, 2019, the mandatory employee contribution rate is 3% of salary regardless of which plan is chosen.

Voluntary 401(a) Match Plan:
The City offers a voluntary 401(a) City-matching program, in which the City will contribute up to a 3% salary match on a bi-weekly basis into a 401(a) Defined Contribution account. The City will contribute a match of 1%, 2%, or 3% based on the employee selection. Vesting is 100% upon plan enrollment.

Deferred…